Associate Director – Immunology, Neuroscience and CV Patient Access Program Strategy and Marketing

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

SUMMARY:

The Associate Director, PASS Program Strategy and Marketing will play a critical role in the execution and continuous improvement of Patient Access & Support Services (PASS) across the BMS portfolio, with a primary focus on Cardiovascular, Immunology, and Neuroscience patient support programs. This role is ideal for someone who thrives driving strategic problem-solving, cross-functional collaboration, and operational excellence supporting patient access to medications and treatment.

As a key contributor, the Associate Director will lead complex and high-volume program launches and management efforts, resolve escalated customer issues, and drive enhancements to ensure programs meet evolving customer needs. This person will be responsible for developing reimbursement materials, ensuring compliance with legal and regulatory standards, and championing a patient-centric approach to minimize access barriers for BMS patients all while working with a diverse and robust matrix of internal and external stakeholders.

RESPONSIBILITIES:

• Lead or support operational and program management for assigned brands ensuring timely and effective support for patients.
• Lead and foster collaboration with cross-matrix partners (HCP Marketing, market research, insights/analytics, patient marketing, access marketing, digital, learning & development, etc.)
• Serve as a subject matter expert on the reimbursement and access landscape as well as BMS policies and procedures, providing insights and guidance to internal stakeholders.
• Lead the development of PASS content/materials on access/patient services for use in customer facing content and internal BMS trainings/meetings, et
• Manage agency and other vendors in development of promotional materials and tactics
• Collaborate with Access Reimbursement Managers (ARMs), PASS leadership, and cross-functional teams to address individual case management and program needs.
• Coordinate services between the patient support hub, specialty pharmacies, Centers of Excellence, and key community accounts.
• Partner with the copay team to manage GTN and budget for copay programs for assigned brand(s).
• Conduct industry benchmarking, stakeholder analysis, market research, and patient/provider surveys to inform program strategy and execution.
• Support budget management, including invoice reconciliation and workforce planning, in partnership with the PASS Director.
• Manage multiple projects in a fast-paced, deadline-driven environment, adapting to change and prioritizing effectively.
• Uphold organizational values and contribute to the mission of improving patient access and support.

EXPECTATIONS:

At BMS, it is not just what we do but how we do it. To excel in an Associate Director Patient Access & Support services position, we expect our employees to demonstrate or develop the following knowledge and skills:

Program Excellence:

• Actively collaborates across MAx to ensure aligned patient access strategy (i.e., identifies and addresses current and anticipated gaps while making changes to tactics, tools and communications as needed)
• Supports a new brand or indication launch by leading the development of program Business Rules, processes, materials, and hub, vendor, and field team training
• Develops program launch execution plan as part of launch master planning with PASS, internal matrix teams (i.e., Brand), and external vendors
• Evaluates and updates vendor Key Performance Indicators (KPIs), and holds vendors accountable for KPIs as defined in contracts
• Communicates with field teams, office teams, and vendors about program changes, with a focus on potential impact on customer and patient access experience; retrains as needed
• Collaborates with leadership, PASS teammates, and matrix teams to create the program strategy and share opportunities to optimize the approach
• Uses subject matter expertise about the patient journey (e.g., therapeutic area, brand, indication, etc.) to expedite the path to therapy in alignment with the Brand team’s overall strategy
• Uses Market Access technical expertise (i.e., coding, reimbursement and payer policies related to Medicare, Medicare Part D, Medicaid, and private insurance) to educate matrix partners, field teams, PMs, and Senior PMs
• Conducts regularly scheduled vendor site visits

Business and Industry Acumen:

• Incorporates the voice of the patient and explains patient needs and viewpoints to others
• Anticipates marketplace trends that could apply across brands, and proactively seeks and shares trend insights across brands to improve visibility and mitigate issues
• Continues to develop expertise in patient access stakeholders, patient affordability, out-of-pocket costs, pharmacy benefits, payer influences, and different business and reimbursement models
• Maintains excellent organizational and planning skills with strong attention to detail and accuracy
• Demonstrates deep knowledge in insurance benefit design for both commercial and government payers

Analytics:

• Validates data and seeks additional insights to make reliable, data-driven decisions
• Identifies opportunities for improved data gathering and consistency across programs and brands
• Reviews robust data analytics insights to continuously improve Business Rules and hub processes
• Identifies program trends and shares relevant insights with external vendor partners (as appropriate), and internal leaders and matrix teams
• Proactively acts when programs are trending toward or away from Key Performance Indicators (KPIs)
• Collaborates with data analytics team to identify data outputs and build dashboards needed for monitoring program performance, anticipating high demand, and proactively mitigating potential problem areas

Compliance:

• Stays up to date and compliant with BMS compliance policy guidance, rules of engagement and Business Rules in general, and specific to relevant disease states

Organizational Navigation:

• Leads matrix teams and hubs to identify reimbursement issues and ensure consistency with coding, coverage, and payment with payers
• Models and fosters matrix team effectiveness by sharing information, knowledge, and experience
• Builds and maintains relationships among PASS teammates and cross-functional stakeholders (e.g., Sales, Access Marketing, Brand, Trade, etc.) throughout the organization
• Identifies and acts on opportunities for improvements in ways of working and team dynamics

Strategic Vision & Culture:

• Leads the implementation of and advises others about the PASS strategic vision
• Generates strategic ideas and innovations from a wide spectrum of internal and external sources to position PASS as a valued partner
• Demonstrates BMS Values and culture in day-to-day tasks and interactions

Program Management & Operations:

• Provide overall leadership and direction for Patient Service programs.
• Ensure alignment with organizational objectives and oversee day-to-day operations.

Vendor Management and Contract Negotiation:

• Access Marketing and Legal Point for effective program management.
• Negotiate contracts, optimize vendor agreements, and evaluate vendor performance.

Budget Oversight:

• Manage Patient Services budget, monitor spending, and develop annual budgets.
• Liaise with relevant points (CMM, Xavier, RxCrossroads, etc.) for budget coordination.

Data Governance and Compliance:

• Oversee data governance processes and compliance initiatives.
• Evaluate and optimize vendor agreements to ensure compliance with operational standards.

QUALIFICATIONS:

• Bachelor’s Degree in Business, Health or Life Sciences, Healthcare Administration, or related field required; advanced degree (MBA, MA Public Health, PharmD, etc.) preferred
• 5+ years in the pharmaceutical industry including 2+ years in patient services required
• Relevant experience in claims reimbursement required, including billing and coding; managed care coverage processes and practices; distribution and dispensing of specialty pharmaceuticals; buy and bill; and aspects of patient support and/or hub services
• Experience in managing complex projects, programs, and teams required

#LI-Hybrid

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Compensation Overview:

Princeton - NJ - US: $162,660 - $197,101 


The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job, such as required skills, where the job is performed, the employee’s work schedule, job-related knowledge, and experience. Final, individual compensation will be decided based on demonstrated experience.

Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits, please visit https://careers.bms.com/life-at-bms/.

Benefit offerings are subject to the terms and conditions of the applicable plans then in effect and may include the following: Medical, pharmacy, dental and vision care. Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP). Financial well-being resources and a 401(K). Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support. Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year’s holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility. Parental, caregiver, bereavement, and military leave. Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources. Other perks like tuition reimbursement and a recognition program.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture, promoting global participation in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

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