Associate Director of Learning Support - Gies College of Business

Associate Director of Learning Support - Gies College of Business

Teaching and Learning

Job Summary

The Associate Director of Learning Support leads a team of Course Managers. The Associate Director collaborates with Gies College of Business instructional faculty and staff to ensure high-quality learning experiences. Expertise in effective pedagogy, engagement, and learning theory to support high-quality teaching. Ensures that courses meet quality standards and program goals, and provides an excellent experience for instructors, staff, and learners.

Duties & Responsibilities

Supervision and Coordination

• Lead staff with expertise in effective pedagogy, learner engagement, and supporting learners, in collaboration with faculty and subject matter experts.
• Manage Course Manager (CM) staff.
• Plan and allocate work for CM staff and ensure deadlines and quality standards are met.
• Coordinate and facilitate effective communication with course support staff, accessibility specialists, digital media professionals, and learning design staff for course delivery.
• Develop professional development plans for direct reports and track progress.
• Collect data and generate reports on workflows and production based on leadership priorities and metrics.
• Work with the Assistant Director of Learning Support to create and manage training processes, resources, and documentation for course support staff.
• Facilitate a positive community for course support staff.

Standards and Process Management

• Establish, promote, implement, and improve course support standards and processes.
• Document and ensure documentation standards are followed by all.
• Coordinate documentation and workflow development using best practices.
• Monitor adherence to standards and processes across the CM sub-unit.
• Assist in resolving practical issues related to applying standards and processes.

Teaching and Learning Support

• Monitor learner experiences using new and current technologies and provide feedback and recommendations to other sub-units in Teaching & Learning as appropriate.
• Collaborate in managing documentation and resolving support requests from learners, faculty, and staff during course delivery.
• Collect regular reports and participate in meetings to inform recommendations and address learner concerns.
• Serve as a contact for instructors to handle course-related learner concerns and coordinate with Student and Academic Success leadership when needed.

Curriculum and Long-Range Project Planning

• Ensure adherence to course delivery timelines and communicate expectations to direct reports.
• Develop and maintain in-depth knowledge of Gies' course portfolio.
• Collaborate with Project Management staff, Content and Educational Portfolio Strategy, and Teaching & Learning supervisors to plan course support for upcoming programs, courses, and projects.

Other

• Represent Teaching & Learning within the College, across campus, and with other institutions.
• Serve on committees as needed.
• Participate in professional development opportunities.
• Perform other assigned duties.

Minimum Qualifications

Specialty Factors

• Bachelor’s degree in education, business, or a closely related field.
• A total of five (5) years of work experience in the field of education, business, or a closely related field.
• Demonstrated experience supervising a team of education professionals.

Preferred Qualifications

• A Master’s degree or higher from an accredited institution in education, business, or a closely related field.
• Five years of supervisory experience.
• Demonstrated experience supporting learning experiences for large enrollment courses (e.g. 1000+ enrollments) with an emphasis on learner engagement, inclusivity, and accessibility.
• Experience with mentoring and coaching staff to performance standards and professional development.
• Experience with project management.
• Management experience in higher education.
• Management in a dispersed team environment.

Knowledge, Skills and Abilities

• ability to communicate and build relationships.
• ability to manage a team.
• organizational skills to manage workflow, develop and manage schedules, and meet deadlines.
• ability to manage large, complex projects.
• knowledge of higher education.

Appointment Information

This is a 100% full-time Civil Service 5002 - Program Coordinator position, appointed on a 12-month basis. The expected start date is as soon as possible after search close date. Salary is competitive and commensurate with qualifications and experience while considering internal equity. The budgeted salary for this position is $74,000 to $78,000.

Sponsorship for work authorization is not available for this position.

Remote work options may be available for this position; however, must be available to be onsite at the University of Illinois Urbana-Champaign campus based on operational needs.

For more information about Gies Business, visit https://inside.giesbusiness.illinois.edu/work-at-gies

For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx.

Application Procedures & Deadline Information

Applications must be received by 6:00 pm (Central Time) on June 27, 2025. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact lsrice@illinois.edu. For questions regarding the application process, please contact 217-333-2137.

Please submit a cover letter and resume with your application.

The University of Illinois offers a very competitive benefits portfolio, depending on the position. Click for a complete list of Employee Benefits.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Accommodations may also be requested on the basis of pregnancy, childbirth, and related conditions, or religion. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.

Requisition ID: 1030983
Job Category: Professional and Administrative
Apply at: https://jobs.illinois.edu