Associate Director Records Retrieval

SUMMARY:

The Associate Director Record Retrieval oversees the record retrieval and account management environment to achieve operational goals. This position assists in the daily operations by managing employee relations, ownership of departmental functions and targets, while executing operational components of process improvement and workflow.

ESSENTIAL FUNCTIONS:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Oversee the performance, growth and professional development of the RSS and Account Management team, in alignment with the companies mission and core values.
• Encourage collaboration and communication interdepartmentally and for the entire RSS and Account Manager team.
• Supervise, train, and support RSS Team Leads and Account Managers along with provide constructive feedback.
• Create and implement systems and processes to secure organization growth and success.
• Develop and coach team members to function independently.
• Motivate employees through team engagement, establishing expectations, evaluating progress and productivity.
• Monitor aging files, contact volume, and expired calls reports and act upon accordingly.
• Input records received and current over 90 into Daily Team Scorecard.
• Manage processes and coordinate material and resource allocations.
• Implement current policies as well as revise and update if required.
• Track key processes, monitor call trends, turn around analysis and client engagement.
• Conduct continued education monitoring and track educational requirements for this position.
• Ownership of overall team performance by gathering, analyzing, and interpreting data and metrics.
• Safeguard confidentiality of medical records and comply with all local, state, and federal laws pertaining to medical records. Assure compliance with all HIPPA regulations concerning use, retrieval, storage, and sharing of medical records.
• Maintain operational relationship with shared services, internal departments and liaison between record retrieval, account management and sales team.
• Other duties as assigned.

COMPETENCIES, SKILLS AND ABILITIES

• Must be a positive team player and be able to communicate with team members.
• Adheres to compliance policies and embodiment of core values.
• Strong attention to details; efficient and highly organized.
• Must possess excellent written and verbal communication skills.
• General computer skills (Outlook, Word, Adobe Acrobat, Internet Explorer, Windows, and Outlook)

• Flexible schedule and available to work occasional overtime as required.
• Ability to work with deadlines and work well under pressure.
• Ability to multi-task.
• Works well independently and with other department members.
• Accepts direction well.
• Excellent attendance and punctuality.
• Familiarity with subpoenas, written depositions, and affidavits a plus
• Understanding of record tabbing, organization, and charts a plus
• Constantly strives to achieve excellence in day-to-day operations of respective department.
• Works collaboratively with all members of management to resolve departmental and organizational challenges expeditiously, economically, professionally and with minimum disruption to the practice.

EDUCATION / EXPERIENCE

• Associate Degree or minimum of 2 years’ experience at Lexitas.
• 2+ years customer service experience.
• Minimum 5 years’ experience in legal support service.
• Experience working in a multi-function, multi-geographical environment preferred.

SUPERVISORY RESPONSIBILITIES:

This role is a supervisory position.

LANGUAGE SKILLS

Ability to effectively present information and respond to questions from internal and external customers whose first language is English.

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel objects, type, and use mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of time.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

TRAVEL REQUIREMENTS

This position may require brief periodic travel.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts management’s

right to assign or reassign duties and responsibilities to the job at any time with or without notice.

AAP/EEO STATEMENT

Lexitas prohibits discrimination based on race, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender identity, sexual orientation, or any other legally protected status.

EOE Employer/Vet/Disabled

If you require reasonable accommodation in the application process, please contact Human Resources at HRDept@lexitaslegal.comfor assistance.

PayType

Salary

HiringRate

83650