Associate Software Engineer- Contact Center Platform and Engineering

Job Description:

Associate Software Engineer- Contact Center Platform and Engineering

Note: Fidelity is not providing immigration sponsorship for this position

Launch Your Technology Career at Fidelity Investments

Are you ready to start your technology career with Fidelity Investments? Join our dynamic technology team and contribute to projects that make a real impact. As a full-time associate, you will work on innovative initiatives, gain hands-on experience, and collaborate with industry experts, all while building a foundation for a successful career in tech.

The Role

As an early career technologist, you will have the opportunity to work on high impact projects such as:

Contact Center Platform and Engineering:

You’ll join a team responsible for delivering the voice, email, and web‑chat communication channels that support Fidelity’s 24x7 operations. Our platforms connect more than 50 million customers and clients with our associates and digital solutions.

As part of this team, you will contribute high‑quality, reliable, scalable, and reusable code across our applications. You’ll collaborate closely with leadership to bring strategic vision to life, find creative and effective ways to solve problems with integrity, and help foster a culture rooted in best‑in‑class software engineering practices.

The Skills You Bring

• A degree in Computer Science, Information Systems, or a related technical field

• Familiarity with Java, React, Spring, Spring Boot, and building RESTful services

• Interest in Test-Driven Development (TDD) and hands on experience with testing tools such as JUnit, Bruno, and Postman to ensure code quality and reliability

• Exposure to CI/CD pipelines and tools such as Jenkins

• Practical experience with Azure or AWS, or a strong desire to grow cloud expertise through certifications or training

• Experience with observability and monitoring tools (e.g., Splunk, Datadog) and familiarity with Docker, Kubernetes, and container based development practices is a plus.

• A self-starter mindset—curious, collaborative, innovative, and eager to learn every day

Why Fidelity

• Contribute to projects that enable critical technology transformation.

• Work alongside experienced professionals who will guide your development.

• Gain hands-on experience in system analysis, automation, and enterprise-scale technology solutions.

• Build a strong foundation for long-term success in Fidelity’s technology organization

Certifications:

Category:

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Some roles may have unique onsite requirements. Please consult with your recruiter for the specific expectations for this position.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.