Business Analyst

Essential Job Duties:

• Demonstrate strong working knowledge of multiple deregulated electric and gas energy markets (ERCOT, PJM, NY, OH, etc.), including market rules and utility-specific business requirements.
• Analyze and validate transactions (814, 810, 867, 820, etc.) to ensure accurate enrollments, drops, billing, payments, usage, and other related processes across all markets.
• Research, analyze, and document client requests and utility or market mandates, ensuring timely updates, accurate implementation, and regulatory compliance.
• Support meter-to-cash processes across multiple utilities, including enrollments, billing, payments, and adjustments.
• Support cross-functional initiatives across client support, roadmaps, client projects, implementations, and market mandates.
• Work with CSMs and Technical Support Analysts to triage issues for existing clients and post go-live for new clients.
• Engage in implementation projects by actively participating during the implementation phase and assisting with a smooth transition to Support.
• Collaborate closely with clients to review enhancement requests, gather comprehensive business requirements, and develop a clear understanding of end-to-end business process flows.
• Write and document clear user stories and acceptance criteria, using Gherkin syntax, to ensure proposed solutions align with client needs and industry best practices.
• Participate in 3 Amigos sessions with Development and QA to discuss, refine, and confirm shared understanding of user stories and requirements prior to development.
• Familiarity with Agile methodologies is preferred to support effective collaboration with Development and QA teams.
• Execute user acceptance testing (UAT) for enhancements, projects, and roadmap initiatives, market mandates, while thoroughly documenting, reporting, and tracking any issues identified.
• Troubleshoot and perform root cause analysis of reported issues, including complex account structures.
• Prioritize and work client issues, providing detailed analysis and documentation.
• Communicate technical information to clients in a way that suits their business models.
• Research and stay updated on utilities market mandates, regulations, and business rules, ensuring compliance across all client types.
• Leverage prior knowledge of Commercial & Industrial (C&I) clients when applicable; while not mandatory, familiarity with C&I operations is considered a strong asset.
• Participate in internal and client workshops for new clients, new products, and partner integrations.
• Attend client meetings as needed to review open items, discuss reported issues, and gather details.
• Meet deadlines and team goals, managing multiple projects while focusing on key priorities.
• Create internal user guides, training documentation, and best practices.
• Provide training to clients on the VertexOne CIS system and other products when needed, ensuring clear understanding and effective system utilization.
• Communicate areas for improvement and help develop and implement solutions.
• Become a subject matter expert on the VertexOne CIS application and related products, with an understanding of how they support deregulated energy operations and integrate with other systems.
• Create and manage issues in the VertexOne ticketing system through to resolution.
• Work cooperatively in a team environment to deliver high client satisfaction.
• Escalate and communicate issues to VertexOne Management or clients as needed.
• Travel to client sites or VertexOne events, as required.

Required Skills/Qualifications:

• 3–5 years of Business Analyst experience in the deregulated energy industry with exposure to multiple electric and gas markets (ERCOT, PJM, NY, OH, etc.)
• Must have a strong understanding of all billing methods in deregulated energy markets, including UBR, URR, SCB/MBR, and Dual Billing
• Proficient in documenting business requirements, user stories, and acceptance criteria using Gherkin syntax
• Excellent understanding of meter to cash processes for utilities and suppliers
• Proficient in User Acceptance Testing (UAT) to ensure system changes meet business requirements
• Strong analytical skills to review and validate transactions ensuring accuracy across markets
• Analyze and document client requests and utility changes to maintain compliance and timely updates
• Familiarity with Agile methodologies and collaboration practices, including participation in 3 Amigos sessions with Development and QA teams
• Proactive and self-driven, with a strong ability to identify issues, propose solutions, and take ownership of deliverables through completion
• Able to manage multiple priorities while supporting cross-functional initiatives
• Experience with Customer Information Systems (CIS); VXretail (UtiliBill) experience is a plus
• Knowledge of multiple deregulated electric and gas markets; Texas market experience is a plus
• Knowledge of Commercial and Industrial (C&I) is a plus
• Knowledge of Electronic Data Interchange (EDI) is a plus
• Proficient in MS Excel, MS Word, Visio, SQL, Jira
• Highly detail-oriented with strong analytical and problem-solving skills
• Ability to work independently and with others
• Extremely organized with strong time management

JobFamily

Business Analyst

JobFunction

Individual Contributor

PayType

Salary

EmploymentIndicator

Regular

HiringMinRate

81500

HiringMaxRate

101600