Business Analyst
Marketing / Communications / PR
Full Time
Requisition Qualification Form
Requisition Details Position Title: Business Analyst Hiring Manager: Damon Holdaway BU / Cost Center/ Job Family: Digital Products Salary Grade/ FTS Hourly Bill Rate:
Bonus or Shares Potential: $72 HR BP/ Comp Partner: Can we offer sponsorship for this role? No Is this being posted internal/ external or both? external New or replacement position? If replacement, who is it replacing? New
Position Description Dynamic Working Designation (Hybrid Scheduled, Hybrid Unscheduled, Remote, Full time in Office) Hybrid Scheduled Primary Location: MMK Open to other sites? (Y/N):
If so, which ones: SMT, SLC (FTS) Duration of contract: 15 months What does your team do/team size/ project details/ what are you trying to accomplish for Fidelity overall? This is a migration-working in the voice application-will be doing a lot of configurations, UI requirements and how the system interact with each other.
Moving from one platform to another. If I were a candidate, what would be appealing to me about this position (what are the selling points)? Being part of a new migration Typical career path for this role:
Candidate Profile Top five MUST have soft skills and/ or technical skills (experience prior to starting): Figure out the measurment of the work they are doing. Figure out the reporting(partnership with reporting and BA analysts)
SQL-will be quiring
Need to be able to report on the application
Any experience with voice experience or chat bot experience BIG plus Top NICE to have skills (what is your team willing to teach the person?): Detail oriented for Documentation Supplementary questions would you like to add in Workday Job Posting? Are there any previously identified internal candidates that are interested in interviewing? No Is there a current team member’s profile that would be an ideal profile for us to target?
Interview Process
What role-specific pre-screening questions can our team use to help vet candidates up front? How many rounds of interviews will you have the candidate complete and what will be covered (Technical/behavioral/coding)?
*Talk about prescribed interview process for Grade Level 1 step interview with Damon Who will be on the interview panel? Reference Check / Rehire Eligibility: Feedback and Offer Process:
Senior Business Analyst, Digital Solutions
The Role
We are looking for a Senior Business Analyst to join the team! The Digital Solutions & Strategy (DS&S) chapter helps create world class digital experiences at scale. Our chapter members humanize products, services, and experiences by:
You will be embedded in a squad where you will provide business analysis and expertise to support the management and creation of digital experiences that support our Brokerage and Wealth associates and clients. You will play a supporting and leading role in all phases of digital product management, including:
The Expertise and Skills You Bring
The Type of Work You Might Do
Digital Solutions & Strategy Chapter Area associates are passionate about bringing together processes, technology, analytics, and user experience to scale our ability to serve our growing client and associate base. Our members share a set of core product management and analytical skills, as well as a set of differentiated skills which extend their ability to meet the needs of the squad to which they are aligned. You will be aligned with the Digital AI Solutions product area, whose mission is to deliver simple, fast, and easy AI-powered digital products and services for customers and associates across all channels. We work towards flawless customer experience on web, mobile, digital voice-based and associate facing interactions driven by AI-based natural language solutions. You will be part of the Voice product team, focused on creating intelligent, AI?driven call experiences that recognize our clients, understand their intent, and seamlessly connect them to the best solution to meet their needs.
The hourly pay rate range for this position is $45.00 – $60.00 per hour.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors
Requisition Details Position Title: Business Analyst Hiring Manager: Damon Holdaway BU / Cost Center/ Job Family: Digital Products Salary Grade/ FTS Hourly Bill Rate:
Bonus or Shares Potential: $72 HR BP/ Comp Partner: Can we offer sponsorship for this role? No Is this being posted internal/ external or both? external New or replacement position? If replacement, who is it replacing? New
Position Description Dynamic Working Designation (Hybrid Scheduled, Hybrid Unscheduled, Remote, Full time in Office) Hybrid Scheduled Primary Location: MMK Open to other sites? (Y/N):
If so, which ones: SMT, SLC (FTS) Duration of contract: 15 months What does your team do/team size/ project details/ what are you trying to accomplish for Fidelity overall? This is a migration-working in the voice application-will be doing a lot of configurations, UI requirements and how the system interact with each other.
Moving from one platform to another. If I were a candidate, what would be appealing to me about this position (what are the selling points)? Being part of a new migration Typical career path for this role:
Candidate Profile Top five MUST have soft skills and/ or technical skills (experience prior to starting): Figure out the measurment of the work they are doing. Figure out the reporting(partnership with reporting and BA analysts)
SQL-will be quiring
Need to be able to report on the application
Any experience with voice experience or chat bot experience BIG plus Top NICE to have skills (what is your team willing to teach the person?): Detail oriented for Documentation Supplementary questions would you like to add in Workday Job Posting? Are there any previously identified internal candidates that are interested in interviewing? No Is there a current team member’s profile that would be an ideal profile for us to target?
Interview Process
What role-specific pre-screening questions can our team use to help vet candidates up front? How many rounds of interviews will you have the candidate complete and what will be covered (Technical/behavioral/coding)?
*Talk about prescribed interview process for Grade Level 1 step interview with Damon Who will be on the interview panel? Reference Check / Rehire Eligibility: Feedback and Offer Process:
Senior Business Analyst, Digital Solutions
The Role
We are looking for a Senior Business Analyst to join the team! The Digital Solutions & Strategy (DS&S) chapter helps create world class digital experiences at scale. Our chapter members humanize products, services, and experiences by:
- Integrating deep research & industry awareness
- Impacting product strategy
- Driving implementation across all client and associate touchpoints.
You will be embedded in a squad where you will provide business analysis and expertise to support the management and creation of digital experiences that support our Brokerage and Wealth associates and clients. You will play a supporting and leading role in all phases of digital product management, including:
- Discovering the right opportunities using data
- Defining the requirements
- Supporting client and field readiness
- Measuring the business outcome
- Partnering with technologists and AI teams to bring opportunities to fruition
The Expertise and Skills You Bring
- Bachelor's degree preferred
- 3+ years of business analysis experience delivering customer or associate focused digital solutions of high value
- Experience working in an agile team required.
- A strong understanding of the AI model lifecycle, from development to deployment
- Ability to approach complex challenges with critical thinking and creative problem-solving
- Client-obsessed with a passion to tackle challenges through a data driven approach. Proficiency with SQL, Excel and solid understanding of Tableau and data visualization techniques
- Platform migration experience a plus
- An affinity for technology and stay up to date on industry AI/NLP innovations
- Possess story telling skills, conveying the vision and impact of digital solutions using data and visualization
- Some relevant experience in prior customer-facing roles is a plus
The Type of Work You Might Do
- Develop a solid understanding of the current application and ensure the design document accurately reflects it.
- Partner with developers to design and migrate the current application to a new platform, ensuring:
- Experiences function as expected
- Logging and end to end flow perform as designed
- Use SQL as needed to evaluate experience performance.
Digital Solutions & Strategy Chapter Area associates are passionate about bringing together processes, technology, analytics, and user experience to scale our ability to serve our growing client and associate base. Our members share a set of core product management and analytical skills, as well as a set of differentiated skills which extend their ability to meet the needs of the squad to which they are aligned. You will be aligned with the Digital AI Solutions product area, whose mission is to deliver simple, fast, and easy AI-powered digital products and services for customers and associates across all channels. We work towards flawless customer experience on web, mobile, digital voice-based and associate facing interactions driven by AI-based natural language solutions. You will be part of the Voice product team, focused on creating intelligent, AI?driven call experiences that recognize our clients, understand their intent, and seamlessly connect them to the best solution to meet their needs.
The hourly pay rate range for this position is $45.00 – $60.00 per hour.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors