Business Analyst (Cyber)

Business Analyst (Cyber)

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Business Analyst (Cyber) in Merrimack, NH and Westlake, TX!

Are you energized by providing technical coaching to our associate workforce regarding Fidelity’s Entitlement policies and procedures? Do you enjoy identifying situations that pose risk for Fidelity and/or clients while also displaying good judgement? If you’re motivated to overcome obstacles and get to “yes”, then the Entitlement Coaching role is the job for you!

Enterprise Cybersecurity provides worldwide cybersecurity protection, technology, and support to all businesses under the Fidelity Investments umbrella. As an ambassador between Enterprise Cybersecurity and the business, this consultant provides advanced knowledge of business and technical aspects of cybersecurity and demonstrates analytical abilities to move and promote our practice to a best-in-class security organization.

The Expertise You Have

• Undergraduate degree or equivalent work experience
• 3 years information security, fraud, risk, or related technology subject area, combined with one year of customer service experience.
• Demonstrate excellent customer support skills and a strong level of technical knowledge
• Have an inquisitive nature and look past the stated need to get to the root of an issue
• Strong to deep understanding of access and entitlement management technologies preferred

The Skills You Bring

• Cybersecurity Competence – Wide understanding of the cybersecurity product areas, policies and the application of concepts to the business unit. Correlate programs and business initiatives to Cybersecurity product lines and products to implement the best cybersecurity controls available. Solid grasp of cyber risk management principles, how it affects our partners and applying appropriate mitigation strategies effectively.
• Communication– Proficient with clear communication, strong interpersonal skills, with the ability to identify change and opportunity with a positive attitude and determined action.
• Organizational Awareness – General knowledge of Fidelity’s overall purpose, with ability to quickly learn about our supported business and technology organizations, and Cybersecurity as well as the internal hierarchical and management structure within the organization and Fidelity's competitive edge.
• Team Approach – Contributes to building a strong support team through deep communication, trust, collaboration, peer-to-peer mentoring, and recognition
• Ability to solve and work on enrichment issues
• Ability to work across teams and organizations to resolve issues timely and completely for the customers
• Creates and maintains complex documentation for reference by external teams and stakeholders including FAQs and training materials
• Strong organizational skills and ability to prioritize decisions in a fast-paced environment
• Good analytical skills, attention to detail with independent decision-making capability
• Strong interpersonal and communication skills; Previous coaching experience preferred
• Ability to perform under pressure and working in sync with the larger team

The Value You Deliver

• You serve as Entitlement support and assist the enterprise with questions relating to the Entitlement Standard and the proper documentation of their entitlements
• You will assist the business with applying the required field in the Entitlement Standard to their entitlements
• You will supply to the organizational vision in a constantly changing environment by applying technical knowledge, analyzing problems, and providing high-quality support to associates
• Provide problem-solving to propose solutions based on an understanding of product needs and priorities
• Collaborate across multiple squads and functions
• Ability to manage a queue of associate requests and open questions in email/chat/call scheduler
• Document associate interactions to enhance FAQ materials and internal support guides
• Identify issues that prevent the organization in completing enrichment, raise them appropriately and collaborate with product area to fix those issues
• Schedule 1x1s with business partners to resolve enrichment issues

Dynamic Working

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

Company Overview

Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

Information about Fidelity Investments

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences.

Fidelity Investments and Fidelity TalentSource are equal opportunity employers.