Business Analyst(Must have Deregulated Energy background)

VertexOne is seeking a Business Analyst (BA) with expertise in meter-to-cash processes and Customer Information Systems (CIS) within multiple deregulated energy markets. This role focuses on supporting a wide range of clients across the deregulated markets.

While direct experience with Commercial and Industrial (C&I) clients is preferred, it is not mandatory. Candidates should have a strong understanding of deregulated energy operations and be able to translate complex business needs into actionable solutions. In this role, the BA will be responsible for gathering, analyzing, and documenting business requirements, as well as writing user stories and defining best practices.

Essential Job Duties:

• Demonstrate strong working knowledge of multiple deregulated electric and gas energy markets (ERCOT, PJM, NY, OH, etc.), including market rules and utility-specific business requirements.
• Analyze and validate transactions (814, 810, 867, 820, etc.) to ensure accurate enrollments, drops, billing, payments, usage, and other related processes across all markets.
• Research, analyze, and document client requests and utility or market mandates, ensuring timely updates, accurate implementation, and regulatory compliance.
• Support meter-to-cash processes across multiple utilities, including enrollments, billing, payments, and adjustments.
• Support cross-functional initiatives across client support, roadmaps, client projects, implementations, and market mandates.
• Work with CSMs and Technical Support Analysts to triage issues for existing clients and post go-live for new clients.
• Engage in implementation projects by actively participating during the implementation phase and assisting with a smooth transition to Support.
• Collaborate closely with clients to review enhancement requests, gather comprehensive business requirements, and develop a clear understanding of end-to-end business process flows.
• Write and document clear user stories and acceptance criteria, using Gherkin syntax, to ensure proposed solutions align with client needs and industry best practices.
• Participate in 3 Amigos sessions with Development and QA to discuss, refine, and confirm shared understanding of user stories and requirements prior to development.
• Familiarity with Agile methodologies is preferred to support effective collaboration with Development and QA teams.
• Execute user acceptance testing (UAT) for enhancements, projects, and roadmap initiatives, market mandates, while thoroughly documenting, reporting, and tracking any issues identified.
• Troubleshoot and perform root cause analysis of reported issues, including complex account structures.
• Prioritize and work client issues, providing detailed analysis and documentation.
• Communicate technical information to clients in a way that suits their business models.
• Research and stay updated on utilities market mandates, regulations, and business rules, ensuring compliance across all client types.
• Leverage prior knowledge of Commercial & Industrial (C&I) clients when applicable; while not mandatory, familiarity with C&I operations is considered a strong asset.
• Participate in internal and client workshops for new clients, new products, and partner integrations.
• Attend client meetings as needed to review open items, discuss reported issues, and gather details.
• Meet deadlines and team goals, managing multiple projects while focusing on key priorities.
• Create internal user guides, training documentation, and best practices.
• Provide training to clients on the VertexOne CIS system and other products when needed, ensuring clear understanding and effective system utilization.
• Communicate areas for improvement and help develop and implement solutions.
• Become a subject matter expert on the VertexOne CIS application and related products, with an understanding of how they support deregulated energy operations and integrate with other systems.
• Create and manage issues in the VertexOne ticketing system through to resolution.
• Work cooperatively in a team environment to deliver high client satisfaction.
• Escalate and communicate issues to VertexOne Management or clients as needed.
• Travel to client sites or VertexOne events, as required.

Required Skills/Qualifications:

• 3–5 years of Business Analyst experience in the deregulated energy industry with exposure to multiple electric and gas markets (ERCOT, PJM, NY, OH, etc.)
• Must have a strong understanding of all billing methods in deregulated energy markets, including UBR, URR, SCB/MBR, and Dual Billing
• Proficient in documenting business requirements, user stories, and acceptance criteria using Gherkin syntax
• Excellent understanding of meter to cash processes for utilities and suppliers
• Proficient in User Acceptance Testing (UAT) to ensure system changes meet business requirements
• Strong analytical skills to review and validate transactions ensuring accuracy across markets
• Analyze and document client requests and utility changes to maintain compliance and timely updates
• Familiarity with Agile methodologies and collaboration practices, including participation in 3 Amigos sessions with Development and QA teams
• Proactive and self-driven, with a strong ability to identify issues, propose solutions, and take ownership of deliverables through completion
• Able to manage multiple priorities while supporting cross-functional initiatives
• Experience with Customer Information Systems (CIS); VXretail (UtiliBill) experience is a plus
• Knowledge of multiple deregulated electric and gas markets; Texas market experience is a plus
• Knowledge of Commercial and Industrial (C&I) is a plus
• Knowledge of Electronic Data Interchange (EDI) is a plus
• Proficient in MS Excel, MS Word, Visio, SQL, Jira
• Highly detail-oriented with strong analytical and problem-solving skills
• Ability to work independently and with others
• Extremely organized with strong time management

JobFamily

Business Analyst

JobFunction

Individual Contributor

PayType

Salary

EmploymentIndicator

Regular