Business Systems Analyst

The Role

The Health and Benefit Accounts Domain within the Fidelity Healthcare Group is seeking a Business Analysis Consultant to design capabilities across our Healthcare team. As a Business Analysis Consultant, you play a meaningful role on an Agile software development team that obsesses over customer journeys and the technologies that bring them to life!

You are a strategic and critical thinker who will play a vital role in a on large migration initiative with concrete timelines, complex end to end testing and conversion efforts, and needing well-coordinated cutover strategies.

You blend deep experience in health care benefit accounts, healthcare debit cards, and product development with a passion for analysis, harnessing technology to solve sophisticated business problems, and executing to deliver and implement solutions to delight customers.

You are energized by the prospect of joining a dynamic, innovative team in a fast-paced, innovative environment!

The Team

We work within multi-functional Scrum Agile teams (squads) of technology and business colleagues to develop and implement health care debit card product and service features from inception to delivery. Your team represents the healthcare debit cards product area in a multi-year year enterprise-wide implementation that focuses on delivering solutions that better serve our cardholders both from a customer service and digital experience perspective.

Here are a few ways you'll impact the team:

• Bring the voice of the customer to the squad through customer journey mapping and feedback loops to focus the team on delivering business solutions with the highest customer and business value
• Work closely with the Product Owner (Squad Leader) and squad to build, prioritize, and maintain the product backlog
• Collaborate with design, business, and technical team members to define requirements and identify dependencies and risks
• Handle customer-facing content and messaging to optimize usability
• Perform acceptance testing to ensure the team delivers a seamless customer experience that meets business requirements
• Support business readiness, deployment, and solution enablement, e.g., demos, training, procedures, and communication

The Expertise and Skills You Bring

• Bachelor's Degree required
• 7+ years of demonstrated ability in an analyst, technology, or product role, passionate about digital solutions
• Proven experience working in Agile product execution and delivery involving business, design, and technology teams
• Expertise in various business analysis methodologies and techniques, including data analysis, use case development, story writing, user acceptance testing, and product documentation.
• Strong understanding of technology concepts (API's, file exchange, ETLs, data streaming, relational databases, and digital experience design); Able to query back-end databases and/or interpreting logs is a plus.
• Working knowledge of Healthcare Debit Cards, Health Savings Accounts (HSA), Flexible Spending and Reimbursement Accounts (FSRA), and Healthcare card processors (e.g., FISERV) is preferred
• Experience using data to find opportunities and drive decision-making; may have conducted user research or competitive analysis
• Resourceful, Self-motivated, and able to learn a new subject matter and norms of a new organization very quickly
• Exceptional verbal and written communication and presentation skills; able to tailor content for diverse audiences and influence decisions.
• Excellent critical thinking, analytical and problem-solving skills; eager to ask why, challenge assumptions, and understand impact to our customers
• Ability to understand business strategy and collaborate with product leads to maintain the roadmap
• Proficient in MS Office, PowerBI, Visio, Miro, and backlog/testing tools; familiarity with content management systems like Confluence and Sharepoint
• Highly adaptable and capable of prioritizing multiple tasks in a fast-paced environment according to both stakeholder impacts and dependencies.
• Certified Business Analysis Professional® (CBAP®) certification or Certified Scrum Product Owner certification preferred

Dynamic Working

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.

Company Overview

Fidelity TalentSource, formerly Veritude, is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We recruit individuals from a variety of backgrounds, including technology and customer service, to fill assignments across Fidelity’s U.S.-based regional and investor center locations. If you would like to experience Fidelity’s diverse and inclusive workplace while expanding your skills and developing your professional network, consider a role with Fidelity TalentSource.

For information about working at Fidelity TalentSource, visit FTSJobs.com.

Fidelity TalentSource will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. Please email us at HR@ftsjobs.com if you would like to request an accommodation.

Information about Fidelity Investments

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and championing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences.

Fidelity Investments and Fidelity TalentSource are equal opportunity employers.