Campus Undergraduate Summer Internship Program - 2027 Governance & Control , Global Servicing- New York, NY

Job Description

Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company’s global consumer, banking, merchant, and commercial customers, as well as the key enablement functions that power our products and services. GS provides the world’s best customer experience every day by building on Amex’s 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and bringing a human touch to each customer interaction.

The First Line of Defense Financial Crimes Risk & Controls Center of Excellence (1LOD FCRC COE) provides an enterprise-wide approach to financial crimes risk management across the First Line of Defense. The team partners across business units to strengthen governance, execution, reporting, and enablement capabilities supporting regulatory remediation and operational excellence.

The Financial Crimes Governance & Issue Management team is responsible for driving integrated execution, decision-ready reporting, and scalable operating capabilities that improve transparency, stakeholder experience, and remediation outcomes across the organization.

Responsibilities

As a Program Management Intern, you will own a strategic summer project focused on evaluating and improving how the Financial Crimes PMO Remediation Office operates. Working alongside leaders across Execution, Reporting, and Enablement, you will assess the current operating model, engage stakeholders to understand their experience, identify opportunities to improve operational effectiveness, and develop recommendations that strengthen governance, execution, reporting, and enablement through process innovation, automation, and AI-enabled capabilities.

This role offers exposure to enterprise program management, operational excellence, stakeholder engagement, executive communications, and strategic planning while delivering recommendations that create lasting business value. Duties include:

• Lead the 1LOD Financial Crimes Remediation Operational Excellence & Innovation Assessment.

• Evaluate the effectiveness of the current remediation operating model across governance, execution, reporting, and enablement.

• Conduct stakeholder interviews and assess the end-to-end partner experience to identify opportunities for process and service improvements.

• Research operational excellence, automation, and AI-enabled opportunities that improve scalability and efficiency.

• Analyze findings and develop a prioritized future-state roadmap with actionable recommendations.

• Build executive-ready presentations and communicate recommendations to business leaders.

• Partner effectively across multiple organizations to gather insights and drive alignment throughout the project.

Qualifications

Required Qualifications

• Currently enrolled in a Bachelor's degree program.

• Candidates with an expected graduation date between December 2027- June 2028.

• Strong analytical, organizational, and problem-solving skills.

• Excellent written and verbal communication skills.

• Self-starter with the ability to manage multiple priorities independently.

• Demonstrated ability to collaborate effectively across diverse stakeholder groups.

• Proficiency with Microsoft Office applications, including Excel and PowerPoint.

Preferred Qualifications

• Interest in Program Management, Strategy, Operations, Consulting, Process Improvement, or Financial Services.

• Curious mindset with a passion for improving how organizations operate.

• Strong critical thinking and research skills.

• Comfortable working in ambiguity and translating findings into practical recommendations.

• Interest in emerging technologies, automation, and AI as tools to improve business processes.

• Experience developing presentations and communicating recommendations to diverse audiences.

• Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counselling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit out Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​