Career Services, Quality Assurance Manager

The Career Services, Quality Assurance Manager plays a pivotal role under the direct supervision of the Executive Director, Career Services, focusing chiefly on ensuring that employment verifications across all campuses are meticulously completed, validated, and audited in Salesforce weekly. This role is crucial in managing and upholding the organization’s compliance with federal, state, and various regulatory standards in alignment with the organization's mission and objectives. Central responsibilities encompass leading the Quality Assurance process, with a significant emphasis on conducting quarterly audits to verify the accuracy and compliance of employment data. Additionally, the manager is tasked with generating reports, analyzing data, and pinpointing areas for process enhancement at the campus level, all within the purview of strengthening the integrity and reliability of employment verification processes.

Essential Functions & Responsibilities:

• Ensures that employment verifications across all campuses are meticulously completed, validated, and audited in Salesforce weekly.
• Provides weekly reports and updates to both the Executive Director of Career Services and the Campus Career Services Director on the progress of all employment verifications.
• Conduct comprehensive audits of employment verification processes on all campuses to confirm document validity and data accuracy.
• Maintain rigorous standards for verifying and validating graduate employment records across the university.
• Monitor and manage the integrity of database records and physical verification documents, including E-sign and third-party processes.
• Execute remote and on-site assessments to ensure compliance with federal and state regulations for annual reporting.
• Provide regular recommendations for the refinement and improvement of data collection and operational protocols.
• In partnership with the Campus Directors, works with all California and online campuses in managing BPPE auditing process.
• Closely scrutinize Career Services data for accuracy, vigilantly investigating and resolving any discrepancies.
• Drive initiatives within Career Services to uphold adherence to federal, state, and regulatory standards.
• Collaborate with campus teams and directly contact graduates to verify placement data and support licensure and placement efforts.
• Coordinate with third-party verification entities to facilitate timely data corrections and employer verifications.
• Oversee the creation and analysis of Quality Assurance reports, pinpointing opportunities for process optimization.
• Guide campuses in implementing verification procedures and in conducting thorough documentation audits in Career Services.
• Address graduate inquiries proactively, aiding in the prevention of potential complaints and supporting successful placement outcomes.
• Certify that all Career Services related activities are consistently executed in alignment with established university policies and quality standards.

Experience & Skills:

• Bachelors degree preferred.
• Minimum of 3 years of Career Services experience or related experience required.
• Proficient in Microsoft Excel and PowerPoint.
• Ability to self-direct, self-pace, multi-task and function well under pressure of deadlines and conflicting priorities.
• Ability to work with individuals at the campuses, Administration and Shared Services.
• Excellent written and oral communication, project management, conceptual, and analytical skills.
• Ability to understand compliance and regulatory issues in a highly ethnic and culturally diverse student and associate community.
• Ability to train others on the regulatory requirements.

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Do you want a career that allows you to make a difference in other people’s lives? Discover what it means to truly believe in the work that you do at West Coast University.

At West Coast University, we have the privilege of educating students seeking careers in healthcare and guide them through their transformational journey from student to caregiver. Our associates are united behind that purpose and share a deep commitment to our values of teamwork, collegiality, transparency, and a student-centric approach to all we do. This focus creates an aligned, nimble, and consensus-driven culture that is solution-oriented and supports our associates’ professional growth.

West Coast University is proud to be an equal opportunity employer. We embrace diversity and are dedicated to creating an inclusive environment for all associates.