Case Management Specialist

Job Synopsis

The HR – Case Management Specialist supports MCC US in promoting, developing, and implementing policies on Abuse of Power (including harassment, racism, SEAH, and fraud). Working on a three-person team with the Case Management Supervisor (lead) and the Canada-based Specialist, this role trains staff, supports policy implementation, tracks and responds to abuse reports, and documents actions taken—primarily for US and International Program cases, with occasional involvement in Canada.

In partnership with MCC’s Safeguarding Coordinator, this position also serves as a global safeguarding expert—advising focal points, aligning policies and procedures, refining training materials, strengthening complaint mechanisms, improving investigative practices, and facilitating global data collection and reporting to ensure accountability.

FTE- 1.0

Job Details

Salaried Employee -Full Time at 1 FTE

Qualifications

All MCC workers are expected to exhibit a commitment to: a personal Christian faith and discipleship; active participation in a Christian church or Christian community; and nonviolent peacemaking. MCC is an equal opportunity employer, committed to employment equity. MCC values diversity and invites all qualified candidates to apply.

Legal eligibility to be employed in the U.S. is required.

Essential: 

• ​​Bachelors degree​ in HR, Social Work or other relevant field. Equivalent experience accepted in lieu of degree also accepted.

• ​​1-3 years relevant experience​ in Human Resources, Social Work, or other investigative experience.

• Demonstrated intercultural competency and ability to navigate cross-cultural conflict.

• Strong English written and communication skills, including ability to prepare sensitive correspondence, conducting interviews, and leading trainings and presentations.

• Comfort with learning new software and technological tools, ability to manage large amounts of data and produce relevant reports.

Employment eligibility: Legally eligible to work in the U.S. MCC offers of employment are subject to a successful criminal background check(s).

Preferred:

• SHRM certification, or masters in HR or social work.

• Experience in conducting high quality, culturally sensitive, and neutral HR investigations in complex and diverse environments.

• Experience in the field of diversity, equity and inclusion, protection from sexual exploitation and abuse, staff conduct and discipline, and/or humanitarian affairs.

• Experience developing and working with policies and procedures related to conflict, harassment, and/or prevention of sexual violence and child protection.

• Spanish fluency

Key Responsibilities

Specific Tasks and Duties:

Major Responsibilities:

• Systems strengthening, training, monitoring, and reporting (40%)

• Participation in Case Management Teams, including providing support, guidance, and advice (50%)

• HR Network Participation (10%)
  
  

Systems strengthening, training, monitoring, and reporting (40%)

• As directed by the Case Management Supervisor:

• Review, adapt and implement existing tools and procedures at MCC related to abuses of power and case management.

• Develop and tailor tools, resources and procedures related to abuses of power and case management.

• In collaboration with the US Training and Development Specialist, develop and/or tailor and facilitate abuse of power training modules for use at MCC’s in the US and International Program, including for orientations, manager training, staff and board training events.

• Provide support to staff within the MCC US looking to better integrate safeguarding into MCC-supported projects.

• Audit Case Management data to ensure all relevant information is collected for reporting.

• Develop and run reports on Case Management work for relevant parties including HR Directors, boards, and the Safeguarding Steering Committee.

• Participate in testing and implementing software developments and improvements.

Participation in Case Management Teams, including providing leadership, support, guidance, and advice (50%)

• Ensure all investigations are conducted to the highest quality standard in line with relevant legislation, policies, and procedures.

• For all assigned cases in the US and International Program, oversee complaint response process:

• Serve as primary initial contact for MCC US Abuse of Power reports to MCC common portals

• Provide on-call monitoring and triaging for incoming reports one week per month.

• Using the Case Management Process Guide, respond to all assigned reports of abuse of power (harassment, racism, sexual exploitation, abuse and harassment (PSEAH), fraud etc.). Triage the initial complaint using relevant policies and processes.

• In partner cases, or in cases requiring a manager response, provide follow-up, training, technical advice, support and mentoring and act as the resource person to help source tools, resources and provide any relevant guidance.

• Organize and lead Case Management Teams (CMTs) for relevant cases.

• Serve as key interviewer on cases as needed.

• Ensure proper translation is available for case responses where needed.

• Ensure appropriate and timely follow-up with all relevant parties, on a need-to-know basis including reporter, subject of concern, and relevant manager and/or Director.

• Ensure relevant case data is properly recorded and documented in the Case Management software. Ensure relevant data is added to staff confidential employment records.

• Provide support to survivors, including access psychosocial support and medical treatment as needed. Record steps taken in Case Management software.

• Support communication with global focal points, managers, and others on a need-to-know basis, ensuring confidentiality is maintained.

• Document lessons learned from each situation to support system-wide improvements based on learnings from cases

• Ensuring that the Case Management Supervisor is kept fully updated on cases.

• Maintaining high quality and confidential records, files, and logs of all assigned cases.

HR Network Participation (10%)

• Participate in regular staff meetings, including US HR team meetings and Global HR Network Meetings.

• Participate in safeguarding standing committee and other working groups as assigned.

• Other duties as assigned on a temporary basis

Supervision: No direct supervision.

Travel expectations: Travel up to 5% or 10 nights away per year primarily with in the US, May be required to travel ​internationally​ on occasion. If position is not based in Akron, more travel may be required (Travel 10%-15%).

Physical Activity/Demands:

• ​​Occasionally​ ascending or descending stairs/ladders or the like.

• ​​Constantly​ remaining in a stationary position, often standing or sitting for prolonged periods of time.

• ​​Occasionally​ moving about to accomplish tasks or move from one worksite to another.

• ​​Occasionally​ light work that includes moving objects up to 20 pounds.

• ​​Never​ medium work that includes moving objects up to 50 pounds.

• ​​Never​ heavy work that includes moving objects up to 100 pounds or more with assistance.

• ​​Constantly​ repeating motions that may include the wrists, hands and/or fingers.

• ​​Never​ operating machinery and/or power tools.

• ​​Never​ operating motor vehicles or heavy equipment.

• ​​Constantly​ assessing the accuracy, neatness and thoroughness of work assigned.

Start Date

20 Oct, 2025 - Yes

Salary Details

Base salary: $59,269.63. Starting salary may be adjusted up to $65,855.15 based on previous experience.

Benefits

Medical, dental and vision, 23 days paid vacation, sick time and 10 holidays/year. Life insurance provided, as well as long and short term disability coverage. The retirement plan, with MCC contribution of 7%, begins after six months of employment.

Additional Information

Anti-oppression commitment: MCC expects all staff to actively participate in an organization culture that focuses on dismantling any barriers based on race, economic inequality or gender-based oppression. This includes an expectation to assess and address any barriers within themselves, within their team(s), and within MCC;

Safeguarding commitment:

All MCC Staff are expected to work collaboratively to create and maintain an organizational culture that prevents and responds to situations of abuse of power (sexual harassment, child abuse, racism, exploitation, and fraud among other situations).

Support management of safeguarding cases and training with MCC teams related to MCC priorities and framework, including prevention of and response to sexual violence and sexual exploitation, child protection, making teams safer places for diversity, trauma, response, self-care and resilience, among other possible topics.

This job description is designed to be a thorough list of the employee’s responsibilities. It may not be an exhaustive list of duties, particularly for short-term duties that may arise. This Job Description will be reviewed and updated at least annually to ensure recurring and routine duties are included in this job description.

Location Description

 A state where the MCC is registered in the US, with preference for Akron.