Ready to Love Your Job?
Texas Roadhouse is looking for legendary, passionate Roadies to join our Support Center team in Louisville, KY. If you’re ready to bring your energy, partnership, and heart to a place where fun meets purpose, you’ve come to the right place. Come see why our Roadies love their jobs!
Why This Role Rocks
Love digging into the details? This role is for you. You’ll play a key part in keeping credit card transactions accurate across stores, banking partners, and internal systems—all while supporting the field and delivering Legendary service. This role is perfect for someone who thrives on detail, enjoys Excel, and takes pride in getting things right.
*This is an on-site position at our Support Center located in Louisville, Kentucky
What’s On Your Plate
- Research and resolve credit card variances across in‑store and card‑not‑present transactions by identifying root causes between POS systems, credit card processors, and bank deposits
- Use multiple systems and reporting tools daily to analyze data and determine appropriate adjustments
- Document findings clearly and submit research for approval
- Process daily credit card refunds and reprocessing requests, including declined or offline transactions submitted through ServiceNow
- Prepare monthly credit card‑related journal entries, including fees, chargebacks, and adjustments
- Provide hands‑on support to the Cash Accounting team and assist with other team needs as they arise
Your Recipe for Success
- Bachelor’s degree or 2–4 years of equivalent work experience
- Banking, reconciliation, or cash accounting experience is a plus
- Strong proficiency in Microsoft Excel, Word, and Outlook
- Experience with Microsoft D365, Reconnet, and ServiceNow preferred
- Exceptional attention to detail with a commitment to accuracy
- Ability to multi‑task and manage competing priorities with confidence
- Strong sense of accountability, integrity, and work ethic
- Customer‑focused mindset with a passion for supporting internal partners
Why You'll Love Your Job
As our founder Kent Taylor said, “We’re a people-first company that just happens to serve steaks.” We believe in taking care of the whole Roadie: from professional development opportunities to a robust benefits package. Our culture is just one reason why many of our leaders started as servers, managers, and line cooks, and have grown Legendary careers with us. Here’s a taste of what we offer:
- Best-in-class benefits including medical, dental, vision, and 100% paid maternity leave
- Generous time off including vacation, parental, donor, and bereavement leave
- Wellness perks like on-site personal trainers, massages, a full gym, and a registered nurse
- Convenience services like car detailing, dry cleaning, and even spray tans
- Financial support with 401(k), tuition reimbursement, stock units, and holiday bonuses
- Delicious perks from Willie’s Joynt—our full-service café serving up legendary meals
Support Center employees who meet benefit eligibility receive a comprehensive total rewards package starting the first day of the month after 31 days of employment.
This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as appropriate. This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.