The CFS Cancellations Phone Desk Supervisor is responsible for assisting the Manager for CFS Products with the day-to-day direction of the CFS Cancellations Phone Desk team including problem resolution and interaction with the customers, dealerships and lenders on a regular basis.
What are the day-to-day responsibilities?
· Supervise, coach and develop CFS Cancellation Phone Desk associates
· Recruit, interview, monitor and motivate new CFS Cancellation Phone Desk associates with a focus on always improving the team’s skill set
· Establish performance objectives for CFS Cancellation Phone Desk team members
· Establish and maintain relationships with Store and SSC personnel allowing for open discussion regarding opportunities for improvement
· Maintain and monitor performance metrics, and address concerns and issues with Management to ensure SLAs are met or exceeded daily
· Work closely with the CFS Cancellation Training Lead to identify needs and develop training plans to maximize associates’ capabilities
· Prepare and deliver quarterly and annual performance reviews, including identifying and executing specific performance plans as needed for CFS Cancellation Phone Desk associates
· Assess current department operations, offer recommendations for improvement and implement new processes
· Monitor Cancellation Phone Desk Tickets to ensure they are worked timely
· Review Secondary Threshold queue as needed
· Resolve escalated issues
· Administer employee payroll, attendance issues and PTO
· Perform all other special projects and tasks as assigned
What are the requirements for this job?
· Subject matter expert of AutoNation CFS Cancellations processes
· Minimum 3 years prior accounting experience
· Bachelor’s Degree, Associate’s Degree in Business or Accounting or equivalent credits highly preferred
· Excellent leadership and teambuilding skills
· Exceptional customer service focus
· Strong communication skills (both written and verbal)
· Strong mathematical/analytical skills
· Automotive accounting experience
· Flexible work schedule to accommodate month end accounting schedules and roll outs
What’s my next possible position?
CFS Cancellations Sr Supervisor, CFS Products Asst. Manager
AutoNation is an equal opportunity employer and a drug-free workplace.
Exciting Benefits and Perks Await You:
Competitive compensation and 401k matching
Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide
AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.