Chief Human Resources Officer (CHRO)

RECRUITMENT PROFILE

Title: Chief Human Resources Officer (CHRO)

Organization: Planned Parenthood of Greater New York

Reports to: President & CEO

Location: Flexible within New York State. Can be situated within commutable distance to any of PPGNY’s locations in the state. PPGNY offers a hybrid (in-person/remote) working environment. (Some travel within the state will be required.)

ORGANIZATION OVERVIEW:

https://www.plannedparenthood.org/planned-parenthood-greater-new-york (PPGNY) is a team of trusted health care providers, educators, and fierce advocates committed to advancing equity and improving health outcomes in communities that face systemic barriers to quality, innovative sexual and reproductive health services. These services include birth control, pregnancy testing, emergency contraception, cancer screenings, sexually transmitted infection (STI) testing and treatment, HIV testing and prevention, gender-affirming hormone therapy, wellness exams, crisis counseling, and financial counseling. PPGNY also proudly provides compassionate, nonjudgmental abortion services.

Today’s PPGNY is the result of a strategic, five-way merger – combining five different New York State affiliates into one – that was finalized in January of 2020. One of the larger affiliates in the national Planned Parenthood network, PPGNY represents a vast service area, covering 65% of the state and incorporating a broad swath of urban, suburban, and rural areas. Since its formation, PPGNY has been hard at work on post-merger integration and evolving an intentional, shared, organization-wide culture that is simultaneously attentive to the unique needs of the local staff, communities, and populations it serves.

PPGNY’s greatest strength are the employees who empower every individual they serve with the information, resources, and care they need to live happy, healthy lives. PPGNY cares for more than 80,000 patients annually at 17 health centers and through virtual health care. (Click here for a detailed map of PPGNY’s Service Area and clinic locations.) Since its founding, PPGNY has grown to be one of New York’s largest and most trusted reproductive health care providers, offering:

• Essential Health Care: PPGNY health centers provide a comprehensive range of health services to everyone, regardless of age, sexual orientation, gender identity or expression, immigration status, zip code, or ability to pay. These services include birth control, abortion care, gender-affirming care, testing and treatment for sexually transmitted infections, and screenings for cervical and other cancers.

• Community Engagement, Education, and Training: PPGNY is dismantling barriers to care, such as language inaccessibility, lack of insurance, high costs, and mistrust of the health care system. These efforts are instrumental in achieving its mission of ensuring equitable access to sexual and reproductive health care and education for all.

• Advocacy: PPGNY’s public affairs programs aim to protect and expand access to comprehensive reproductive health care and education. The organization works to advance public policies that support reproductive justice and expand access to family planning and reproductive health care.

PPGNY currently employs around 500 full- and part-time staff and has an annual operating budget of ~$100 million. PPGNY looks to a future where all communities have full access to innovative, high-quality, affordable, evidence-based sexual and reproductive health services, which will always include abortion; whenever, wherever, and however they are needed.

To learn more please visit: https://www.plannedparenthood.org/planned-parenthood-greater-new-york

OPPORTUNITY

Planned Parenthood and its affiliates are navigating one of the most challenging times in their history, including significant cuts in federal funding and sustained political attacks which threaten to jeopardize reproductive sexual health care access for countless individuals. Unfortunately, the impacts of this new reality are felt most acutely by those who are already marginalized and who too often have nowhere else to turn for care. Yet even in the face of these obstacles, PPGNY continues to rise with resilience and resolve—providing critical health services to tens of thousands of New Yorkers each year and standing as a fierce defender of equity, dignity, and human rights. This is a pivotal moment of transformation and impact; an opportunity for bold, visionary leadership to ensure that PPGNY not only withstands these challenges but emerges stronger, more innovative, and more deeply rooted in its mission than ever before.

The new Chief Human Resources Officer (CHRO) will follow a two-plus-year Interim CHRO and will build upon the important, foundational work already done to establish data-informed HR strategy, systems, policies, and practices. This position will provide the successful candidate with an opportunity to work in partnership across the organization to continue building a strong, intentional, inclusive, and equitable workplace culture, and to advancing PPGNY’s vital mission of achieving reproductive health equity. The CHRO will be a primary force in shaping organizational infrastructure, culture, and a working environment in which employees can thrive and, in turn, build thriving communities.

REPORTING:

Reports to President & CEO https://www.linkedin.com/in/wendy-stark-86314940/. Directly supervises a team of 10, including the following direct reports: AVP Human Resources, Director, Human Resources, Senior Director of Benefits Administration. Serves as a member of the Executive Leadership Team.

POSITION:

The CHRO will provide strategic and dynamic leadership in support of PPGNY’s workforce and culture, with a particular emphasis on developing, implementing, and continuously improving strategies and practices to nurture an inclusive, equitable, and healthy workplace. This position is responsible for leading large-scale, organization-wide system design and transformation, and for managing, supporting, and empowering an experienced team of HR professionals. Working collaboratively with the CEO and Executive Leadership team, the CHRO will lead ongoing efforts to evolve a people-centered and empowering workplace culture throughout the organization. PPGNY strives to infuse an intersectional, race(+) equity lens into its work at all levels of the organization and in its service delivery. The CHRO will work in close partnership with the Communications and Culture department and the Equity & Learning team in this endeavor; this includes partnering to build both individual staff capacity and organizational change at the enterprise level.

ESSENTIAL JOB DUTIES AND PRIMARY RESPONSIBILITIES:

[NOTE: We understand that no single candidate will have equal depth across all areas listed in the Candidate Profile above or the Job Responsibilities, Required Skills, and Personal Characteristics below. Successful candidates will demonstrate a compelling combination of many of them and the self-awareness and professional maturity to leverage existing or new resources in area(s) where they lack personal expertise.]

• Function as a key strategic and thought partner to the CEO and the Executive Leadership Team.

• Establish and track human resources metrics that reflect a fact-based, comprehensive method for valuing the contributions of staff and work to develop, streamline, and continuously improve HR processes for maximum efficiency.

• Lead the development and implementation of human resources policies, programs, and services – including recruitment, selection, retention, compensation, learning and organization development, legal compliance, employee benefits, employee relations, employment practices and procedures, employee communications, and employee events, as well as guidelines for organizational culture – in conjunction with internal thought partners.

• Lead organization-wide efforts around executive talent strategy, leadership development, succession planning, and workforce sustainability.

• Develop and implement a clear, compelling, creative, and cost-effective vision to attract, support, and retain an exceptional, diverse, motivated, and effective workforce.

• Identify trends and take steps to address employee and operational needs, workforce strategy, and organizational resilience.

• Serve as internal consultant to management teams, supervisors, and employees on people issues that affect organizational culture, morale, performance, and business relationships. (To do this effectively, a candidate must be able to develop a high level of credibility as an effective and responsive internal advisor.)

• Foster an innovative workplace environment consistent with PPGNY’s values and mission while maintaining regulatory and national accreditation standards compliant within the highly structured environment in which the organization operates.

• Support the development, implementation, and continuous improvement of resources for ongoing staff training programs to ensure appropriate staff competencies and professional development opportunities, including in the realm of fostering an intentionally antiracist, anti-bias culture.

• Advise on and support PPGNY’s relationships and work with SEIU 1199 on all labor relations matters, including collective bargaining agreement negotiations, labor/management partnership activities, and resolution of disputes and/or grievances.

CANDIDATE PROFILE:

You are an experienced, dynamic, and innovative leader of people, systems, and culture. You are personally and professionally invested in PPGNY’s mission of advancing bodily autonomy, health equity, gender and racial justice, and reproductive freedom. You thrive in an environment of rapid change and evolution, and one with complex cultural, political, and operational dynamics. You have a demonstrated ability to engage authentically and respectfully with people of all backgrounds and identities, and at all levels of an organization. You have a proven track record of prioritizing, delegating, and meeting deadlines on multiple, simultaneous projects and initiatives. You embrace strong, supportive management practices and bring a collaborative approach to your work. You maintain composure and effectiveness under changing conditions and can adjust to new situations without losing focus.

Required Skills & Experience (should have)

• Significant, progressive experience in human resource leadership, preferably including having served as the senior-most human resources executive, reporting directly to a CEO/President/Executive Director

• Deep capabilities and experience in strategic planning for continuous improvement, operational efficiency, and union/employee relations

• Knowledge and understanding of employment law, compliance, and risk mitigation; experience with specific NY State and local labor laws and regulations strongly preferred

• Personal and professional ability to lead in an environment in which a full spectrum of intersectional identities are represented and affirmed

• Fluency in human-centered systems design to meaningfully engage key stakeholders in the collaborative development and transformation of organizational infrastructure (policies, protocols, practices) to improve staff and patient experience

• Deep commitment to fostering an intentionally anti-racist, anti-bias culture; proven track record of working toward equity and inclusion within organizations

• Experience working within unionized environments, including leading or supporting contract negotiations, implementing agreements, and navigating workforce relations

• Ability to contribute to decision-making affecting organizational strategy and systems development

• Excellent understanding of business operations and the systems, processes, departments, and functions that drive nonprofit sustainability

• Demonstrated success in developing and implementing HR initiatives that align with organizational strategic goals

• Exceptional written and verbal communications skills, as well as excellent interpersonal and negotiating competencies

• Ability to negotiate conflicts and maintain constructive working relationships with people both inside and outside of the organization

• Ability and willingness to travel (to various PPGNY locations within NY State) up to 20% of the time

• Master’s Degree – or equivalent experience – in Human Resources, Business Administration, or other related field

Desired Experience (nice to have)

• Prior leadership experience in a nonprofit organization of comparable size, scope, complexity

• Demonstrated experience in change management, including mergers and/or cultural integration

• Experience leading through organizational restructuring and/or reductions in force

• Prior experience in an organization(s) with clinical operations strongly preferred

Personal Characteristics

• Passion for and connection to PPGNY’s work and the individuals and communities it serves

• Ability to operate at both the strategic/executive level and the hands-on/operational level with equal comfort and competence

• Perspective and expertise to align HR strategy with organizational mission, goals, and impact

• High levels of self-awareness, emotional intelligence, and professional maturity

• Demonstrated commitment to equity, inclusion, and belonging, combined with a track record of embedding these values into an organization’s culture, policies, processes, and systems

• Open and collaborative by nature but can be decisive when necessary – including making difficult or unpopular decisions when necessary

• Personal style and approach to function effectively as a bridge builder, collaborator, and reliable partner (internal and external), and to create trust at all levels of an organization

• Energy and excitement for the opportunity to manage cultural change and drive organizational transformation and performance

• High level of comfort navigating ambiguity and inspiring confidence in moments of change and challenge

• Strong analytical mindset and systems thinking, combined with an empathetic, people-centric approach

• Boldness and courage to lead culture change, coupled with the awareness and patience to do so at an appropriate pace and manner for an organization and its people

COMPENSATION:

Planned Parenthood of Greater New York is offering an attractive and comprehensive compensation package for this position, including salary in the range of $260,000 to $285,000 and comprehensive benefits. Benefits include health, dental and vision coverage, generous paid time off – 23 days of paid vacation in year one of employment, 10 paid days of sick leave, as well as 10 paid holidays, and 3 floating holidays – paid family and parental leave, life & accident insurance, short- and long-term disability insurance, access to an EAP, health and flexible spending account options, retirement savings plans with employer contributions starting after 12 months, flexible work scheduling, and mass transit/commuter parking accounts, among other benefits.

TO APPLY:

Kevin Chase Executive Search Group has been retained on an exclusive basis to lead this recruitment effort on behalf of Planned Parenthood of Greater NY. PPGNY is an equal opportunity employer. PPGNY and Kevin Chase Executive Search Group welcome applications from all qualified individuals without regard to race, ethnicity, religion, color, sex, gender identity or expression, sexual orientation, national origin, ancestry, marital status, age, disability, or any other protected status in accordance with all applicable federal, state, and local laws.

To apply, please submit a complete resume with full employment history and a cover letter detailing your interest in the position and the professional and/or lived experience you believe make you a uniquely qualified candidate for this role to search@kevinchasesearch.com or apply directly via our https://apptrkr.com/6927916. If your application is selected for further consideration you will receive an email with a link and invitation to answer a short list of questions related to the key selection criteria. All inquiries, applications, or referrals will be held in strict confidence.

CONTACT INFORMATION:

Kevin Chase, Managing Partner

kevin@kevinchasesearch.com

Catie DiFelice, Senior Associate

catie@kevinchasesearch.com

Kevin Chase Executive Search Group

https://kevinchasesearch.com

Please note that all education, dates of employment, and other information provided

will be verified prior to an offer of employment.