Chief Product & Technology Officer

Chief Product & Technology Officer (CPTO)

Company Overview

We are at a pivotal inflection point: modernizing a portfolio of legacy products while bringing a new, next-generation platform to market. We are focused on accelerating product innovation, improving delivery predictability, and driving scalable growth.

Role Overview

The Chief Product & Technology Officer (CPTO) is a critical member of the executive leadership team, responsible for unifying product management, engineering, architecture, and AI strategy under a single vision. This leader will balance operational rigor and execution discipline with innovation and transformation, ensuring the company delivers on current commitments while successfully launching and scaling its next-generation platform.

The CPTO will play a central role in improving speed-to-market, product quality, and customer value realization, while embedding AI capabilities across both internal operations and customer-facing products.

Key Responsibilities

1. Product Strategy & Portfolio Management

• Define and execute a clear multi-year product strategy across legacy and next-generation platforms
• Rationalize and modernize the legacy portfolio while maximizing customer retention and profitability
• Lead the successful launch, iteration, and scaling of the new product platform
• Ensure strong alignment between product roadmap, customer needs, and commercial priorities
• Partner with Sales, Marketing and Client Success on pricing, packaging, and monetization strategies that drive revenue growth and expansion

2. Technology & Engineering Leadership

• Lead all aspects of engineering, architecture, and platform reliability
• Drive improvements in delivery predictability, velocity, and quality
• Establish scalable, modern development practices (Agile maturity, DevOps, CI/CD)
• Ensure platform stability, security, and performance across all products
• Own technology investment prioritization, balancing innovation with operational excellence

3. AI Strategy & Execution (Internal + Product)

• Define and execute an enterprise AI strategy spanning:
• Internal productivity (e.g., engineering efficiency, support automation, GTM enablement)
• Customer-facing product capabilities (e.g., intelligent workflows, predictive insights, automation)
• Identify and prioritize high-impact AI use cases with measurable ROI
• Build or partner to develop AI/ML capabilities, including data infrastructure and governance
• Ensure responsible, secure, and compliant use of AI

4. Product Development & Execution Excellence

• Improve on-time, high-quality product delivery and release predictability
• Implement clear metrics and accountability (e.g., roadmap adherence, cycle time, defect rates)
• Strengthen cross-functional collaboration between Product, Engineering, Customer Success, and Sales
• Drive a culture of ownership, transparency, and continuous improvement

5. Customer-Centric Innovation

• Deeply understand customer workflows and pain points
• Embed customer feedback loops into product development
• Partner with Customer Success and Sales to improve adoption, retention, and expansion
• Deliver measurable business outcomes for customers

6. Leadership & Team Development

• Build and lead high-performing Product and Engineering organizations
• Upgrade talent where needed; attract and retain top-tier leaders
• Establish clear organizational structure, roles, and accountability
• Foster a culture of urgency, innovation, and disciplined execution

7. Executive Engagement

• Serve as a key partner to the CEO and executive team
• Communicate product and technology strategy, progress, and risks to the CEO
• Translate technical initiatives into clear business outcomes
• Support due diligence, investor discussions, and strategic planning initiatives as required

Key Qualifications

Experience

• 15+ years in product and/or technology leadership roles within SaaS or software companies
• Proven experience as a CPTO, CTO, CPO, or similar combined leadership role
• Track record of modernizing legacy platforms while launching new products
• Experience in PE-backed or high-growth environments preferred
• Demonstrated success improving delivery execution and operational rigor

AI & Data Expertise

• Practical experience implementing AI/ML solutions in both internal operations and customer-facing products
• Strong understanding of data platforms, governance, and AI tooling ecosystem
• Ability to translate AI hype into real, scalable business value

Leadership & Execution

• Strong operator with a bias for accountability and results
• Experience leading cross-functional transformation initiatives
• Ability to balance strategy with hands-on execution
• Exceptional communication and stakeholder management skills

Success Metrics (First 6-12 Months)

• Improved on-time product delivery and release predictability
• Successful launch and early market traction of new platform
• Measurable improvements in customer satisfaction and retention
• Clear and adopted AI roadmap with delivered use cases and ROI
• Increased engineering velocity and product quality
• Strong leadership team in place across Product and Engineering
• Demonstrated linkage between product initiatives and revenue, retention, or expansion outcomes

JobFamily

Executive

JobFunction

Officer

PayType

Salary

EmploymentIndicator

Regular

EducationLevel

Master’s Degree

TravelRequired

True

TravelPercentage

30

HiringMinRate

225000

HiringMaxRate

325000