Chief of Staff (Manager Assistant)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Join Team Amex and let's lead the way together.

The Colleague Experience Group (CEG) – our Human Resources function – has a simple vision: to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they are ready to take on a new career path, we are right there with them, giving them the guidance and momentum into the best future they envision.

We’re looking for a Chief of Staff to join us in supporting the VP, Senior Colleague Strategic Partner (CSP) for Global Servicing (GS) — the heartbeat of Amex customer experience worldwide. GS leads our customer service, travel & lifestyle, credit & collections, and fraud operations, serving millions of customers across the globe with the perfect blend of innovation, human touch and Amex’s 175+ years of legendary service.

Why This Role Matters

This isn’t just about managing projects — it’s about enabling a team that empowers thousands of colleagues worldwide to deliver the best customer experience every day.

If you’re ready to step into a high-visibility role where strategy meets execution, and where your work directly fuels both colleague success and customer delight — we’d love to meet you.

What You’ll Do

As Chief of Staff, you’ll be the strategic right hand to the VP, driving projects and processes that keep our CSP team operating at its best. You’ll:

• Shape big-picture impact by coordinating initiatives that directly influence how our colleagues and leaders deliver for customers.
• Streamline and optimize key operations, ensuring the team stays focused, aligned, and effective.
• Act as a trusted partner to senior leaders, bringing structure, insights, and momentum to the work that matters most.
• Own execution of high-stakes processes such as performance management, talent reviews, year-end evaluations, and engagement analyses — ensuring flawless delivery and impact.
• Set the rhythm for success by creating timelines, templates, and guidance that empower Chief of Staff peers across the business to seamlessly support their leaders.

In this role, you’ll be at the center of high-impact initiatives, ensuring our colleagues and leaders have the support they need to thrive. Specifically, you will:

• Act as the go-to connector for the CSP team, driving key CEG processes, initiatives, and projects from start to finish.
• Partner with Centers of Excellence (COEs) to deliver end-to-end execution of critical HR programs, including talent assessment, succession planning, performance management, compensation, colleague scorecards, and annual surveys.
• Turn insights into action by analyzing human capital data, identifying trends, and presenting compelling reports to senior leaders including the Senior CSP and Business Unit President.
• Be the bridge between the Business Unit Executive Office and CSP team, ensuring alignment, compliance, and the consistent use of best practices across the enterprise.
• Provide people leadership to a data analyst, empowering them to deliver actionable insights and supporting their professional development.

Minimum Qualifications:

• Proven experience working in a highly matrixed organization
• Strong time management and organizational skills, with the ability to prioritize, multitask, and meet time-sensitive deadlines in a fast-paced environment
• Demonstrated ability to analyze and synthesize data, and present insights in a clear, business-focused format
• Excellent communication and influencing skills, with the ability to establish trust and credibility across peers and senior stakeholders
• Strong relationship-building skills and ability to collaborate to drive business objectives
• Sharp attention to detail and commitment to delivering high-quality work with minimal supervision
• Superior Excel and PowerPoint skills
• Ability to adapt quickly, take initiative, and operate effectively in ambiguous situations
• Confidence and maturity to engage with senior leaders and business stakeholders
• Subject matter knowledge or interest in HR/Colleague Experience Group disciplines

Preferred Qualifications:

• Prior experience as a Chief of Staff
• HR/CEG or management consulting background
• Experience overseeing key HR processes, including performance management, talent assessment, and year-end compensation
• Proven track record of leading or supporting enterprise-wide HR programs such as succession planning, compensation, colleague surveys, and scorecards
• Experience analyzing and presenting human capital data and trends to senior leadership
• Demonstrated ability to provide leadership to direct reports (e.g., data analysts), including development and coaching
• Excitement and curiosity about the Global Servicing business unit

Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions

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