Claims Coordinator

Ready to Love Your Job?

Texas Roadhouse is looking for legendary, passionate Roadies to join our Support Center team in Louisville, KY. If you’re ready to bring your energy, partnership, and heart to a place where fun meets purpose, you’ve come to the right place. Come see why our Roadies love their jobs!

Why This Role Rocks

Join a dynamic Risk Services and Claims Team where your attention to detail and passion for helping others will make a real impact. In this role, you’ll be the go-to support for managing Workers’ Compensation and General Liability claims, ensuring smooth communication, accurate documentation, and compassionate outreach to injured employees. If you thrive in a fast-paced environment and enjoy being a key player behind the scenes, this is the opportunity for you.

What’s On Your Plate

• Provide administrative support for Workers’ Compensation (WC) and General Liability (GL) claims
• Manage all incoming and outgoing claims-related correspondence
• Prepare WC wage statements, labor reports, and FMLA documentation
• Conduct Care & Concern outreach calls and distribute Employee Incident Kits
• Coordinate intake and processing of physical evidence related to claims
• Serve as a resource for operators, injured employees, guests, third-party administrators, and internal teams
• Accurately document incident activity in the claims management system
• Support the WC Program Lead as needed
• Apply critical thinking to solve problems and improve claims operations
• Take on additional responsibilities as assigned

Your Recipe for Success

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• At least 2 years of administrative experience, ideally in claims, risk management, or a related field
• Familiarity with food service or restaurant operations is a plus
• Strong proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Excellent communication, organization, and problem-solving skills
• Ability to manage sensitive information with professionalism and discretion

Why You'll Love Your Job

As our founder Kent Taylor said, “We’re a people-first company that just happens to serve steaks.” We believe in taking care of the whole Roadie: from professional development opportunities to a robust benefits package. Our culture is just one reason why many of our leaders started as servers, managers, and line cooks, and have grown Legendary careers with us. Here’s a taste of what we offer:

• Best-in-class benefits including medical, dental, vision, and 100% paid maternity leave
• Generous time off including vacation, parental, donor, and bereavement leave
• Wellness perks like on-site personal trainers, massages, a full gym, and a registered nurse
• Convenience services like car detailing, dry cleaning, and even spray tans
• Financial support with 401(k), tuition reimbursement, stock units, and holiday bonuses
• Delicious perks from Willie’s Joynt—our full-service café serving up legendary meals

Support Center employees who meet benefit eligibility receive a comprehensive total rewards package starting the first day of the month after 31 days of employment.

This job description includes essential functions and basic duties and is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as appropriate. This document is not a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

We are proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, gender, pregnancy, gender identity, disability, veteran status, sexual orientation, citizenship, national origin, or any other legally-protected status. We encourage and welcome all applicants to apply.