Claims Learning and Development Consultant

Come join one of America’s fastest-growing insurance companies. Since 1848, National Life Group has aimed to keep our promises, providing families with stability in good times and in bad. Throughout that history, we have provided peace of mind to those families as they plan their futures.

Our mission extends beyond the insurance and annuities policies that we offer. We strive to make the world a better place through our grants from our charitable foundation, paid volunteer time for our employees, environmentally sustainable and healthy workplaces, and events that promote the work of nonprofits in our own backyard.

We foster a collaborative environment with opportunities for growth and encourage our associates to live our values: Do good. Be good. Make good.

Claims Learning and Development Consultant

Please note that we do not offer visa sponsorship for this position.

Summary
The Claims Learning and Development Consultant plays a critical role in designing, developing, and delivering impactful learning programs that build the knowledge, skills, and effectiveness of the Claims organization. This role combines instructional design expertise with facilitation skills to create engaging, learner-centered experiences for both new and tenured Claims associates.

Partnering closely with Claims leadership, subject matter experts, and cross-functional partners, the consultant ensures that all learning initiatives align with operational goals, regulatory requirements, and industry standards. The ideal candidate is a strategic thinker, a creative problem solver, and a passionate advocate for continuous learning and professional growth.

Essential Duties and Responsibilities

• Design, develop, and deliver high-impact learning programs that support Claims onboarding, skill development, and continuous professional growth.

• Apply adult learning principles to create engaging instructional content across classroom, virtual, and eLearning formats.

• Collaborate with Claims leadership, subject matter experts, and cross-functional partners to identify learning needs and translate complex processes into actionable, accessible training materials.

• Manage the full curriculum lifecycle: planning, design, delivery, and evaluation, ensuring alignment with business priorities and compliance standards.

• Facilitate interactive learning sessions using varied instructional methods such as simulations, role-playing, and case studies to reinforce real-world application.

• Evaluate learning effectiveness through performance data, assessments, and feedback, using insights to improve content and outcomes.

• Utilize learning management systems (LMS), authoring tools, and modern learning technologies to develop, deploy, and track content and learner progress.

• Partner with Claims leaders to support job related employee development, coaching, and performance improvement.

• Maintain awareness of industry trends, best practices, and emerging technologies to ensure programs remain innovative and relevant.

• Foster a collaborative, inclusive, and supportive learning environment that reflects NLG’s values and commitment to professional growth.

Minimum Qualifications

• Bachelor’s degree in Organizational Development, Human Resources, Education, or a related field; or equivalent work experience.

• 5+ years of experience in Learning and Development, Instructional Design, or Organizational Training, preferably within insurance, financial services, or operations.

• Knowledge of life insurance and/or annuity products is required.

• Demonstrated experience designing and facilitating training for diverse audiences.

• Proven ability to translate complex information into clear, learner-focused content.

• Proficiency with modern learning technologies, LMS platforms, and eLearning authoring tools.

• Strong project management and organizational skills with the ability to balance multiple priorities.

• Adaptable, curious, and committed to continuous learning and improvement in a fast-paced environment.

• Must pass a background check.

Preferred Qualifications

• 5+ years of life, disability, long-term care, or annuity claims handling experience.

• Experience facilitating and designing training in an Operations or Claims environment.

• Professional certification in Learning & Development (e.g., CPTD, APTD) or equivalent designation.

Benefits

• Your benefits start day one and are flexible and customizable to your and your family’s specific needs. Check out the BENEFITS of a Career at National Life!

Base Pay Range. The base pay range for this position is the range National Life reasonably and in good faith expects to pay for the position taking into account the wide variety of factors, including: prior experience and job-related knowledge; education, training and certificates; current business needs; and market factors. The final salary or hourly wages offered may be outside of this range based on other reasons and individual circumstances.

Additional Compensation and Benefits. The total compensation package for this position may also include a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. The successful candidate may also be eligible to participate in National Life’s discretionary annual incentive programs, subject to the rules governing such programs. If hired, the employee will be in an "at-will position" and National Life reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.

National Life is accepting applications for this role on an ongoing basis and the role remains open until filled.

National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.

Fortune 1000 status is based on the consolidated financial results of all National Life Group companies.

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National Life Group

1 National Life Dr

Montpelier, VT 05604