Clinical Coordinator, Medical Assisting

POSITION SUMMARY:

The Clinical Coordinator orchestrates and continues to improve the technical and operational functions associated with the coordination of clinical site visits for students in the graduate nursing programs with South University. This position works closely with the Clinical Manager, the academic leadership, university agents, and students to ensure that the student approval and documentation aligns and supports the mission, values, and priorities of South University, with the ultimate goal to improve the student learning environment and experience. Incumbent must assure that the South University philosophy: quality services to clients; development, growth, involvement, and recognition of employees; sound economic principles; and environment which is conducive to innovation, positive thinking and expansion is considered in carrying out the duties and responsibilities of this position.

KEY JOB ELEMENTS:

• Manages the flow of online clinical students through the approval process for South University, ensuring appropriate and required documentation is maintained in the student file within the student management systems in accordance with prescribed policies, procedures, and cycle times.
• Provides initial approval of Clinical Placement for students during the on-boarding admissions process.
• Communicates with students and other stakeholders throughout the approval, collection, and on-boarding process to answer questions and provide transparency as to the stage and process outcome.
• Ensures creation and maintenance of student records. Performs periodic file and system audits/reviews to ensure accuracy, completeness, and timeliness per established policies and procedures of South University and to ensure the clinical programs meet all applicable accreditation requirements.
• Guide students through the placement process and preparing application materials for submission and notifies the Clinical Manager when student submission process is complete.
• Ensures proper documentation procedures with regard to contracts, affiliation agreements, students evaluations and academic records.
• Assures student clinical rotations meet or exceed the Established clinical/practicum hour
• Approves site changes when necessary.
• Oversee, administers and maintain forms required for clinical site visits.
• Monitor student evaluation data, updating student databases, and generating/editing form letters for student notifications.
• Other duties as assigned.

REQUIREMENTS:

• A Bachelor’s degree is preferred, from a regionally accredited institution or accredited institution recognized by the U.S. Department of Education in business, human resources, organizational behavior, or a related field.
• Three to five years of related experience, preferably in a post-secondary education environment or other field with large employee base and strong external customer service requirements (e.g., health care, retail, financial or mortgage services, etc.).
• Knowledge of planning and scheduling techniques.
• Excellent oral communication, writing, editing, and proofing skills. High proficiency in Microsoft Office, which proficiency in large-scale student and/or faculty information systems.
• Strong interpersonal skills with diverse populations.
• Customer service orientation, with high degree of professionalism.
• Superior organization, prioritization, and self-motivation skills.
• Excellent analytical skills and problem solving skills.
• Ability to interact effectively as a member of a team and work collaboratively with other departments.
• Ability to listen to customers (e.g. students, staff, etc.) and to understand and respond positively to their requests.
• Ability to work without close supervision and to set one’s own priorities and work schedule.
• Ability to exercise tact and discretion when handling highly sensitive and confidential documents and issues.

ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position. While performing the duties of this job, the employee is regularly required to communicate professionally in person, over the telephone, through email and other electronic means, move about the office or school, handle various types of media and equipment, and visually or otherwise identify, observe and assess. The employee is occasionally required to lift up to 10 pounds unless otherwise specified in the job description.

South University is an Equal Opportunity Employer and embraces diversity as a critical step in ensuring employee, student and graduate success. We are committed to building and developing a diverse environment where a variety of ideas, cultures and perspectives can thrive.

JobFamily

All Positions

PayType

Hourly

EducationLevel

Bachelor’s Degree