Club Operations Manager

USTA/MIDWEST SECTION

Submission Deadline: November 30, 2025

No Inquiries Please

TITLE: Club Operations Manager

POSITION STATUS Full Time

FLSA STATUS: Exempt

LOCATION: Indianapolis, IN

REPORTS TO: Director of Facilities and Managing Director of Tennis

WORK SCHEDULE: Monday – Friday 9:00 a.m. to 5:00 p.m. Some weekends when necessary.

WHO WE ARE:

Founded in 1895, the USTA Midwest, Inc. is part of the national governing body of the sport of tennis in the United States. We celebrate our collaborative work environment that draws people who are passionate about their jobs. A diverse, dynamic organization, USTA/Midwest, Inc. is dedicated to growing the game of tennis for all people throughout Illinois, Indiana, Ohio, Michigan, Wisconsin, and part of West Virginia and Kentucky. The USTA/Midwest, Inc. is the second largest section of the United States Tennis Association (USTA, Inc.) and is comprised of 13 Districts that make up the Midwest Section. Our mission is to “grow tennis to inspire healthier people and communities everywhere””.

ABOUT THE POSITION:

As a Club Operations Manager at the Midwest Tennis Center, you will be responsible for making sure the members have a top notch experience. You’ll provide excellent customer service, manage bookings, process payments, and help create a welcoming atmosphere. This role is ideal for someone who is organized, friendly, and passionate about tennis and hospitality.

THE ROLE:

• Oversee the daily operations of the front office, locker rooms, and all other amenities
• Ensure that facilities are maintained to high standards, including cleaning, repairs, and general upkeep.
• Ensure all equipment and materials are stocked and functioning properly.
• Foster strong relationships with current and prospective members, ensuring a welcoming and professional environment.
• Respond to member inquiries, resolve complaints, and address any issues regarding club facilities or services.
• Manage membership renewals, orientations, and new member sign-ups.
• Supervise and manage a team of full-time, part-time, and seasonal employees, and facility staff.
• Organize promotional events and open houses to attract new members and increase visibility.
• Identify opportunities to expand membership, enhance services, and improve facility offerings.
• Regularly assess the performance of the club and make recommendations for improvements.

SPECIAL PROJECTS:

• Represent the club at community functions and industry events to build relationships with key stakeholders.

BENEFITS

What’s in it for you?

• We offer a robust 401K Plan
• 20 Paid Time Off (PTO) days awarded your first year
• In addition to medical, dental, and vision benefits, we also offer short-term and long-term benefits and life insurance
• A starting salary that commensurate with experience
• Paid travel and job-related expenses

REQUIRED EXPERIENCE AND SKILLS

• Excellent interpersonal and communication skills- Required
• CPR Certified and AED knowledgeable within the first 30 days of hire - Required
• Previous experience managing a tennis club or sports facility. - Preferred
• Current or previous experience in directly managing a team (2+ years or more) - Required
• Experience with membership management systems and software. - Preferred
• Commitment to delivering a high-quality experience for members. - Required
• Ability to multitask and work under pressure in a fast-paced environment. - Required
• Strong problem-solving skills and the ability to handle complex situations. - Required

Environmental Conditions - Amount of Time

On Court Noise

TRAVEL

Travel required less than 1%

Travel destinations: community event

HOW TO APPLY:

Resumes with cover letters accepted through November 30, 2025

Please send resume to https://ustamidwest.bamboohr.com/jobs/

Those candidates selected for further consideration will be contacted.

Disclaimer: The USTA/Midwest Section is an Equal Opportunity Employer, and applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.