Collections Office Administrator - Collections

JOB SUMMARY:

The Collections Administrative Assistant provides essential administrative and operational support to the Collections department by managing clerical tasks related to past due accounts and reported losses. This entry-level role focuses on accurately processing payments, documenting account activity, assisting with compliance efforts, and ensuring timely, professional communication with members. The position is ideal for someone with strong organizational skills, a member service mindset, and an interest in developing expertise in collections or other financial services.

ESSENTIAL FUNCTIONS:

• Assist in data entry and processing administrative tasks for in the Collections system, such as tracking and posting payments, updating account records, and processing payment proposals from 3rd party agencies.
• Coordinate the imaging, printing, and mailing of required documents.
• Handle and distribute incoming mail to appropriate specialist.
• Support internal team workflows by ensuring timely and consistent follow-up on assigned tasks.
• Maintain compliance with all internal policies, procedures, and applicable regulations (e.g., FDCPA).
• Respond to member and branch inquiries in the group email inbox and escalate unresolved or complex issues to appropriate team members or management.
• Actively participate in ongoing training to develop knowledge of collection strategies, financial products, and regulatory compliance.
• Make outbound calls and receive inbound calls from members and branch staff
• Perform other office duties that support the overall efficiency of the organization, adapting to shifting priorities as they arise.

KNOWLEDGE, SKILLS & COMPETENCIES:

• Strong verbal communication and active listening skills.
• Empathetic, professional, and member service-oriented.
• Basic computer proficiency, including accurate data entry and use of collections software.
• High attention to detail and ability to follow structured processes.
• Adaptable and willing to learn in a fast-paced, team-oriented environment.
• Capable of handling repetitive tasks with consistency and accuracy.
• Committed to maintaining confidentiality and adhering to security policies.

QUALIFICATIONS:

• High School Diploma or equivalent required.
• No prior collections experience necessary.

Proven experience in an administrative or clerical role, with a focus on organization, data entry and attention to detail.

• Basic understanding of financial products and lending terms is a plus.
• Willingness to learn and adhere to debt collection laws and industry best practices

At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.

JobFamily

Collections

JobFunction

Collections

PayType

Hourly