Communications Compliance Manager

We’re in the financial services industry, but we’re not a bank. We’re in the “people” business. Inspired by the credit union philosophy of “people helping people,” we’ve developed a strong and growing tradition of investing in our employees, our members, and our community.

OnPoint is the largest community owned credit union in Oregon – and we’re growing! Our growth provides great opportunities for you to reach your personal and professional goals. We value enthusiasm, commitment to outstanding performance, and providing opportunities to truly make a difference. If you are looking to join a team of dedicated, collaborative, and passionate individuals, OnPoint is looking for our next Communications Compliance Manager. We invite you to explore and grow your career with us!

JOB SUMMARY:

The Communications Compliance Manager (“Manager”) will ensure compliance with laws and regulations, and internal policies and procedures related to marketing compliance, privacy, and member communications and solicitations. This senior level position will report to the Director, Compliance and strengthen the marketing compliance function, including member communications and solicitations. The Manager will lead the Credit Union in establishing appropriate controls to mitigate marketing compliance risks including those related to privacy concerns. The Communications Compliance Manager will provide ongoing expert guidance to all internal and external partners.

ESSENTIAL FUNCTIONS:

• Act as subject matter expert in financial services consumer regulatory compliance, including knowledge of all federal and state consumer financial protection regulations, laws, and agency guidance. Expertise shall also include knowledge of state-specific member communication and/or privacy statutes. Interpret and apply relevant regulations, to ensure policies and procedures reflect the regulatory intent and requirements.
• Provide guidance and training around financial industry marketing standards and best practices, trends, and necessary changes relating to relevant compliance topics.
• Collaborate with the Marketing Department (and other departments as applicable) to create and/or revise policies, procedures, and controls to meet internal and regulatory requirements as they apply to marketing materials and member communications.
• Identify and assess risks, proactively mitigating impact on the Credit Union’s operations or potential liability. Review all member facing materials and outline potential compliance and risk concerns as applicable.
• Advise senior leadership on emerging marketing and member communication risks and industry trends.
• Draft and/or review member communications, including but not limited to member disclosures, servicing letters, inserts, and other miscellaneous communications.
• Maintain marketing compliance resources such as a compliance product checklist and product disclosure library for Marketing Department application.
• Lead the creation of a centralized document repository, utilizing an appropriate software solution for consistent member communication across different delivery channels.
• Conduct regular marketing compliance reviews, no less than annually, of all centralized member communications.
• Lead the review of non-English language (e.g., Spanish, Russian or Vietnamese) marketing materials for proper member communications.
• Collaborate to complete thorough testing and ongoing monitoring reviews of marketing materials and member communications. Collaborate with departments to resolve marketing and member communication challenges and ensure appropriate follow-up actions are taken, including reporting to regulatory bodies and credit union leadership, as appropriate.
• Prepare detailed reports on marketing compliance status, trends, and regulatory updates.

• Additional projects, responsibilities, or other duties assigned.

KNOWLEDGE, SKILLS & COMPETENCIES:

• Strong knowledge of marketing and member communication/privacy laws and regulations affecting the Credit Union, particularly around federal and state regulatory requirements.
• Strong understanding of regulatory requirements, including but not limited to: Truth in Advertising Act, Regulation CC, UDAAP, FCRA, TILA/Regulation Z, CARD Act, TCPA, TISA/NCUA Part 707, SCRA/MLA, Reg P/Privacy, ECOA/Regulation B, CAN-SPAM, and state-specific consumer financial protection laws and regulations.
• Familiarity with social media platforms as a means of marketing regulated products and services and educating consumers.
• Strong analytical and problem-solving skills.
• Identify tasks, create and manage project plans in coordination with other departments. Experience with project management programs, such as Monday.com.
• Demonstrated strong organizational skills, with the ability to prioritize and coordinate various assignments simultaneously.
• Effective time management skills and the ability to work both independently and collaboratively.
• Work independently and function under limited supervision while exercising sound judgment, speed, and accuracy.
• Ability to work effectively with various teams, exhibiting strong interpersonal skills.
• Excellent communication skills to effectively communicate complex legal and regulatory issues, orally or in writing. Ability to provide concise, professional written documentation and recommendations in response to compliance research requests.

MIN QUALIFICATIONS:

• Bachelor's degree in finance, Business, Marketing, or related field, or equivalent years of experience in lieu of a degree.
• Minimum of 8 years of experience in pertinent compliance area(s); OR

• 11 years of applied operational experience in compliance, marketing, and/or consumer privacy.

PREFERRED QUALIFICATIONS:

• Bachelor's degree in finance, Business, Marketing, or related field preferred
• Bilingual (Spanish) oral and business writing skills preferred.

• Certified Regulatory Compliance Manager (CRCM) certification, Credit Union Compliance Expert (CUCE) designation or NAFCU Certified Compliance Officer (NCCO) designation is preferred.

OnPoint employees are rewarded, acknowledged and appreciated! We take care of our Members, and OnPoint takes care of us by offering employees a generous vacation package, incentives, competitive hourly pay, 100% - paid employee medical, dental and vision premiums, Tri-Met / parking passes, 401k matching, tuition reimbursement and more!

At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.

We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodation(s) during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.

JobFamily

Compliance

JobFunction

Compliance

PayType

Salary