Posting Details
Position Information Position Number004942Position TitleComputer Systems and Software Specialist II - 004942DivisionCollege of MedicineDepartment710120 - Educational Tech. & ServicesMinimum QualificationsBachelor’s degree in computer science from an accredited institution as approved and accepted by the University of South Alabama and four years of progressively responsible experience as a Computer Programmer or Systems Analyst; OR a bachelor’s degree in a related field from an accredited institution as approved and accepted by the University of South Alabama and five years of progressively responsible experience as a Computer Programmer or Systems Analyst. A master’s degree in computer science may be substituted for one year of the required experience.Preferred QualificationsJob Description SummaryThe University of South Alabama’s department of Education Technologies and Services is seeking to hire a Computer Systems & Software Specialist II. Interested candidates should apply to be considered. Essential Functions These are the job duties required of the position.Essential Functions- Designs secure data systems using appropriate code and web architecture.
- Analyzes COM business needs and translates requirements into database features, algorithms, workflows, and reports.
- Maintains the existing College of Medicine Business Office (COMBO) database and implements approved updates and new user features.
- Applies database, back-end, and front-end programming concepts to support reliable system operation.
- Conducts performance and functional testing; troubleshoot defects, retest corrections, and document results.
- Creates accurate reports and recommends practical system improvements.
- Maintains current database documentation and an operational manual covering system design, procedures, changes, and improvements.
- Trains additional ETS/IT staff for database support and documentation backup.
- Diagnoses and resolves hardware, software, networking, and account-access issues for COM faculty, staff and students.
- Provides occasional basic troubleshooting and user support for Microsoft Dynamics; develops and maintains sufficient working knowledge of the software.
- Maintains server and software licenses and installs current approved versions as required.
- Coordinates wired and wireless networking, campus software agreements, Active Directory accounts and shares, and major system-support issues with the Computer Services Center.
- Maintains organized PC and Apple hardware and software inventories.
- Respond to email, telephone, and service-ticket requests in a timely and professional manner.
- Supports security implementation, risk mitigation, and remediation of potentially compromised systems.
- Removes malware threats, patches vulnerable systems, and assists with student virus and malware incidents.
- Follows and enforces applicable compliance requirements and protects confidential information in accordance with established policies.
- Configures and maintains computing resources for medical education, teaching facilities, off-campus sites, course delivery, and examinations.
- Creates and updates annually required and recommended hardware and software specifications for student laptops.
- Resolves student computer issues that interfere with course content or assessments.
- Troubleshoots Panopto lecture-capture issues and keeps classrooms computers updated, including maintaining a monthly update record.
- Partners with research, business, and education departments to identify computing and network resource needs.
- Researches, evaluates, recommends, and specifies hardware and software purchases, including cost-effective volume licensing.
- Assists with bid specifications and analyzes technology requirements for laboratory equipment installations.
- Consults with the Director of Educational Technology and COM IT regarding support, repair, and purchasing needs.
- Provides Google scripting, batch-file, and Google Docs support as needed.
- Provides application training, including email, Adobe, and Microsoft Office.
- Regular and prompt attendance.
- Ability to work schedule as defined and additional hours are required.
- Related duties as required.
Supplemental Questions
Required fields are indicated with an asterisk (*).
- * Are you at least 18 years of age?
- Yes
- No
- * Do you have a legal right to work in the United States?
- Yes
- No
- * The University of South Alabama typically does not sponsor individuals for staff positions. Will you now or in the future require sponsorship for employment visa status?
- Yes
- No
- * What is the highest level of education you have completed?
- Less than High School
- High School Diploma or equivalent
- Associates Degree
- Bachelors Degree (or will obtain within 6 months)
- Masters Degree (or will obtain within 6 months)
- Terminal Degree (or will obtain within 6 months)
- * How many years of related experience do you have?
- Less than 1 year
- Between 1 - 3 years
- Between 3 - 5 years
- Between 5 - 7 years
- More than 7 years
- * How did you hear about this position?
- USA website
- Zip Recruiter
- Indeed
- HigherEd Jobs
- Alabama Career Center / Alabama Works
- Word of mouth
- Other
Applicant Documents
Required DocumentsOptional Documents- Resume
- Cover Letter
The University of South Alabama is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally protected basis. If you feel you have been discriminated against, please notify the Equal Employment Opportunity Investigator or the Associate Vice President, Finance and Administration/CHRO.
EO Employer – minorities/females/veterans/disabilities/sexual orientation/gender identity.
Annual Security and Fire Safety Report
The University of South Alabama publishes certain crime statistics for the most recent three-year period as required by the Jeanne Clery Act. The Annual Security and Fire Safety Report is required by federal law and contains policy statements and crime statistics for the school. The report, along with additional information, is available online at: http://www.southalabama.edu/departments/police/resources/fireandsafetyr…. You may also request a paper copy from the University Police office located at 290 Stadium Blvd, Beta Gamma Commons Building, Mobile, AL 36688.
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