Coordinator, Clinical Client Services

About Us:

Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals.

We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.

JOB SUMMARY:

The Client Service Coordinator is responsible for working alongside Strategic Advisors to maintain existing client relationships through the processing of client requests, resolving client inquiries, and making sure key client information and documentation is up to date. Strong communication skills are required as interactions with clients are done via phone/web meetings and emails. The Client Service Coordinator will actively engage with clients to understand their operational needs and will relay requests and recommendations to management. If client concerns are received, they will be documented and directed to the Client Service leadership team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member.

Job Description:

The Client Service Coordinator plays a key role in supporting both internal and external clients by managing a high-volume email inbox, ensuring timely acknowledgment of incoming messages, and tracking follow-up actions and deliverables. This role works closely with Strategic Advisors to maintain strong client relationships by processing requests, resolving inquiries, and keeping client documentation current. The Client Service Coordinator will actively engage with clients and internal teams to understand operational needs, provide updates, and recommend improvements. Strong communication skills are essential, as interactions occur via email, phone, and web meetings. The ideal candidate is detail-oriented, adaptable, and comfortable working in a fast-paced environment.

Job Responsibilities:

• Serve as the primary point of contact for confirming receipt of emails in a high-volume inbox supporting both internal and external clients.
• Track and manage follow-up actions and deliverables resulting from client communications.
• Provide timely updates to internal and external clients regarding progress toward issue resolution.
• Monitor and create operational reports to ensure process accuracy and flag discrepancies.
• Support special projects as assigned, ensuring timely completion and quality outcomes.
• Present client concerns to the team and recommend process improvements or best practices based on feedback and trends.
• Use technical knowledge to suggest enhancements to reports or systems that improve client experience and operational efficiency.
• Translate client needs into clear business requirements for application and analytics development teams; support the project lifecycle including training, deployment, and post-deployment follow-up.
• Create and maintain client-facing training materials and reference documentation.
• Demonstrate proficiency in operational workflows and provide client support through training and demos of the CorroHealth Information Portal.
• Thrive in a fast-paced environment and adapt quickly to evolving processes and priorities.
• Perform additional duties as assigned that align with departmental and company growth initiatives.

Skills:

• Strong people skills – friendly, approachable, and works well with a variety of personalities
• Superb organizational and time management skills
• Attention to detail
• Action oriented and deadline driven
• Able to manage multiple emails and track deliverables
• Exceptional written and verbal communication skills
• Outstanding customer service skills
• Ability to adapt and work in an open, fast-paced, collaborative environment
• Works Independently but also as a Team Player
• Excellent critical thinking skills
• Strict adherence to HIPAA/HITECH compliance and confidentiality

Education/Experience Required:

• High School Diploma or equivalent required
• Bachelor’s degree preferred
• Experience working with Salesforce and/or EMR’s preferred
• 1+ years of client services skills required
• Business Analyst and/or Project Management experience preferred
• Highly Proficient in MS Outlook, Word, and Excel
• Accurate keyboard skills
• Demonstrated ability to present and communicate ideas clearly via email
• Excellent time management, organizational, and prioritization skills
• Ability to balance multiple priorities

PHYSICAL DEMANDS:
Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.
A job description is only intended as a guideline and is only part of the Team Member’s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.