Coordinator, Training

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As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

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Time Type:

Full time

Department:

Education & Training Institute

All Locations:

151 Orleans Street

Position Summary:

The Training Coordinator will be responsible for helping to create the necessary program support for NeighborHealth’s new Care Navigators and Community Health Workers training program. The Coordinator, in partnership with the Director of The Education and Training Institute (ETI) will build out a new training program, recruitment strategy and screening process. During the training program, the Coordinator will be responsible for the overall success of each program participant by supporting trainees and providing necessary resources as trainees move through the program.

The Training Coordinator will be responsible for devising marketing strategies to recruit potential students from the surrounding community and NeighborHealth staff. The TC will share information with potential participants about the work of Care Navigators and Community Health Workers. The Coordinator will work with NeighborHealth’s Community Resource and Wellness Center (CRWC) as well as other pertinent Departments to learn more about these career paths and how each role supports NeighborHealth patients. The Training Coordinator will report to the ETI Director.

The ideal candidate will have a background in training and program coordination. An understanding of the value of social service navigation via Care Navigators and Community Health Workers in improving patient outcomes is preferred but not required.

Essential Job Duties:

• Will provide telephone/emailsupport, answering phones/emailsin a pleasant and cordial mannerwhile providing excellent customer service to help resolve inquiries or requests.

• Help create (and assess) student applications forNeighborHealth’sCare Navigator/Community Health Worker Training Program

• Track all admission deadlines and admission requirementsas needed

• Provide necessary programmatic support totrainees

• Conductcommunity outreach to area schools and organizationsto market the program and recruit participants.

• Create marketing flyers, communications,etcto help recruittrainees

• interactwith otherNeighborHealth staffin a professional manner. Maintain a positive attitude.

• Escalatetraineeconcerns to ETI Directorin a timely manner

• Escalate program issues to ETI Directorin a timely manner

• Report safety and equipment problems, and malfunctioning or missing equipment toETI’sTraining Coordinator. UseNeighborHealthcommunication devices appropriately.

• Participate in departmental activities when pertinent toTC work

• Follow established departmental policies and procedures for environmental safety and infection control.

• Maintain excellent punctuality and attendance.

• Promote a senseof “teamwork” through demonstration of self- direction and self-motivation.Solve problems independentlybutseekassistancewhen necessary.

• Adheres to allNeighborHealthand departmental policies and procedures.

• Perform other related dutiesas needed.

EDUCATION: High School Diploma or G.E.D. or higher. College degree preferred but not required.

EXPERIENCE: At least 5 years or more in a customer service or an office setting, as well as at least 2 years of training and/or program management experience.

SKILLS/ABILITIES: Highly organized and comfortable using technology, including project management programs, PowerPoint, Word, Excel, and Outlook. Able to anticipate potential problems and problem-solve independently. Good communication skills with the ability to work with different Departments and people, as well as the ability to work independently and as a team. Bilingual in Spanish preferred but not required.

Hourly Rate Starting at $28.75 per hour, and up to $43.00 per hour based on years of experience.

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail toHRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request

Federal Trade Commission Statement:
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement:

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.