Coordinator – Veteran Affairs

Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has four campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.

We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

We invite you to become a part of the Southwest Team!

Title: Coordinator – Veteran Affairs

Employee Classification: Other Professionals

Institution: Southwest Tennessee Community College

Department: Academic Advising & Career Services

Campus Location: STCC - Multiple Campus Locations

Job Summary

This is a full-time, fiscal year permanent position within the Department of Advising and Career Services, reporting to the Director of Advising and Career Services.

This position provides comprehensive academic guidance and advising services to student veterans on policies, procedures, and program requirements to fulfill a certificate or degree program. The incumbent will support student veterans in developing academic goals and educational plans, including certifying educational benefits to help them achieve those goals as they transition at various points throughout their academic career at Southwest.

This position requires a minimum of 37.5 hours per week. Additional hours may be required. Travel will be required between campus locations.

Job Duties

• Coordinates and monitors the day-to-day operations for the Office of Veterans Affairs and veteran student services; interprets, explains and implements policies and procedures to certify students for the U.S. Department of Veterans Affairs (DVA) educational benefits in accordance with federal and state guidelines.
• Educates prospective students on VA benefits and educational opportunities at SWCC.
• Monitors veteran students’ academic progress, and student course enrollment to verify that courses meet program and graduation requirements.
• Implements student strategies designed to encourage the success and retention of veteran students.
• Ensures program activities are in compliance with regulations, policies, and procedures for the Tennessee State Approving Agency; provides information in support of audits and compliance surveys.
• Serves as liaison and resource for veteran affairs in support of utilizing community resources, securing employment opportunities, and obtaining counseling services offered thru internal and external Veteran Administration services.
• Plans, coordinates and implements campus-wide, veteran focused events, outreach and related training activities; serves as the advisor for the Student Veterans Organization (SVO).
• Collaborates with PLA Coordinator to offer Veterans-specific programming towards Prior Learning Assessment Credit.
• Prepares and maintains student records and files for reporting purposes.
• Creates appropriate communications, informational material, and media correspondence to promote services and events.
• Performs other duties as related to the primary job duties.

Minimum Qualifications

• Bachelor's degree in education, counseling, human services or related field from an accredited institution OR An equivalent combination of certification, education and experience sufficient to successfully perform the essential duties of the job such as those listed above

Preferred Qualifications

• Master's degree from an accredited college or university.
  
• 1-3 years Advising experience in a community college setting working directly with Veterans, or other specialized population.
  
• Experience in certifying veterans.
  
• Experience working with students at a post-secondary institution
  
• Knowledge of G.I. Bill/VA educational benefits
  

Knowledge, Skills, and Abilities

• Effective written and verbal communication skills
  
• Excellent interpersonal skills
  
• Ability to provide a high standard of customer service when assisting students with problem resolution
  
• Ability to operate a variety of office equipment, computer, and assigned software
  
• Ability to analyze data and make appropriate decisions.
  
• Strong problem-solving skills.
  
• Ability to develop and maintain effective and positive working relationships.
  

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.

First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.

In order to be considered for the position, the following items must be uploaded:

• Resume
• Cover letter
• Unofficial Transcripts

A summary of our benefits can be found below:

https://www.southwest.tn.edu/hr/benefits-overview.php

Incomplete applications will not be considered.

The TBR does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities.

The following person has been designated to handle inquiries regarding nondiscrimination policies: LeVetta Hudson, Vice President of People & Culture, myhr@southwest.tn.edu, 737 Union Ave, Memphis, TN 38103, 901-333-5000. See the full non-discrimination policy.