Customer Service Representative- Finance

JOB CLASSIFICATION SUMMARY

Job Classification Title: Fiscal Assistant

Working Title(s): Customer Service Representative

Who we are

The City of Tolleson is known for its strong sense of community, preserving neighborhood character and livability amid regional growth. Despite our small size, we compete in economic and community development, workforce recruitment, and retention, guided by our Vision Statement that balances community values with future growth. As the first Certified Autism Center in the West Valley, we are committed to inclusivity and fostering social connections, creating a welcoming environment for all. Join us in building a diverse workforce that honors our past and shapes a vibrant future.

Position Description

The City of Tolleson is seeking a detail-oriented and customer-focused Customer Service Representative to join our Finance Department. This position plays a vital role in supporting financial operations through excellent service to both internal and external customers. Key responsibilities include collecting payments, balancing cash drawers, preparing and routing invoices, and ensuring accurate data entry. The role also involves maintaining up-to-date customer records, processing purchase orders, assisting with procurement tasks, completing annual reporting requirements, and other duties as assigned.

Qualifications

High School Diploma or GED and 1 year of related experience; or an equivalent combination of directly related education and experience. Valid Arizona Class D Driver's License; Bilingual (Spanish) required.

Desired Experience

Experience in a municipal or government setting. The ideal candidate for this position will be bilingual, thrive in a fast-paced environment and possess exceptional interpersonal, administrative, and technical review skills. The successful candidate will be committed to the community by providing excellent customer service through teamwork, communication, and responsiveness.

Physical Demands

Positions in this class typically require: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.

Sedentary: Exerting up to 10 lbs. occasionally or negligible weights frequently; sitting most of the time.

Working Conditions are in an office setting. Depending on assignment, some travel may be required.

Job Information

Closing Date: Opened until filled Hiring Salary: $21.71 - $24.26 Hourly D.O.E.

Salary for internal promotion Section 603.3.2 of Employee Handbook

Applications reviewed weekly, with first review on Monday, August 11, 2025.

Full Salary Range for Position:$21.71 - $30.40 Hourly

Additional Application Information

It is important that your application shows all relevant work experience and education. Work experience must be noted on the application. Applicants may be rejected if not fully complete. Your resume may not be substituted as an application.

Applicants may request a reasonable accommodation, if needed, by contacting Human Resources at 623-936-7111.

EOE/M/F/D/V/SO