Data Services Coordinator
By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.
Why join the Wyss Institute at Harvard University?
The Wyss Institute’s mission is to transform healthcare and the environment by emulating the way nature builds. We harness the imagination of academia and the focus of industry to translate ground-breaking technologies into commercial products that solve big problems. We support research that universities, companies, and venture capital firms don’t fund because they view it as too risky. We prefer to use the word “challenging,” and we love challenges. For more information discover our technologies, catch up on our recent news, or watch our latest videos.
Job Description
About you:
You are a present and effective communicator with an interest in science, engineering, technology development and new ventures. You want the opportunity to innovate and leverage your strong technical background to tackle projects in a fast past-paced, entrepreneurial environment. You adapt easily to changing priorities in a fast- paced environment and enjoy working with diverse groups of people across all levels of the organization.
About the role:
We are looking for a Data Services Coordinator to support the adoption of best practices for data governance and ensure that CRM systems and large data sets meet the functional needs of the Wyss Institute. Reporting to the Director of Strategic Engagement, you will work with stakeholders from multiple departments to develop, analyze and disseminate enterprise data to support decision making, alignment to external opportunities, and preservation of institutional knowledge within the Institute. You will also contribute to the development and maintenance of organization-wide standardization to identify scalable strategies and facilitate long-term adoption of CRMs and large data sets for long-growth and efficiency.
What you'll do:
- Hubspot CRM and Data Management:
- Ensure the collection of accurate and relevant data across the Institute to optimize HubSpot, including Marketing Hub, Sales Hub as well as small and large data sets
- Produce routine and ad-hoc reports, including visualizations, written reports, slide decks, dashboards, and other communications from CRM and data sources
- Serve as primary administrative contact and liaison for the HubSpot CRM, ensuring smooth operations and shared knowledge across the Institute. Advise CRM users on system features and encourage adoption of best practices for data collection and external communication of needs and opportunities. Work closely with CRM vendors to resolve system issues and promote organizational priorities
- Manage communications across the CRM user base about scheduled maintenance, new development, testing, copy downs and instance use
- Data and Systems Optimization:
- Work cross-functionally to identify opportunities for automation and efficiency improvements for small and large projects. Assist with the prioritization and deployment of system enhancements and new capabilities. Contribute to the execution and improvement of applications by identifying and resolving issues
- Support data governance adoption and change management processes to ensure smooth transitions when updating workflows and processes
- Stay current on literature related to institutional research, and share novel approaches, best practices, and critical perspectives
- Events and Administrative Support:
- Provide support for Strategic Engagement-hosted meetings and events by working with relevant teams to register guests, validate parking, and perform other support tasks Meet guests upon arrival and escort them to the event location
- Submit timely requests on behalf of Strategic Engagement for catering, travel coordination, and other administrative support as needed
Qualifications
Basic Qualifications:
Three or more years of experience with relational data and reporting is required. Education beyond high school may count towards years of experience.
Desirable Skills:
- Associate’s degree is preferred.
- Strong attention to detail, data management skills, and proficiency with relevant software and tools to support data-driven decision-making and operational efficiency is required.
Additional Information
- Standard Hours/Schedule: 35 hours per week
- Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position
- Pre-Employment Screening: Identity
Why you’ll like working with us:
At the Wyss Institute, you’re a member of a supportive, dynamic community that is united by its shared goal of changing the world through groundbreaking technology development and commercialization. We encourage your professional growth and development through mentorship and tuition reimbursement to support continued learning, and more. We also support your physical, financial, and mental well-being through generous time off benefits, gym reimbursements, and other programs offered through Harvard. Our facility is located in a new, state-of-the-art life sciences building in the lively Fenway neighborhood, where you have access to multiple amenities including a roof top terrace with stunning views of Boston and proximity to numerous restaurants and cultural attractions. We value an inclusive and diverse workforce, and believe that our differences enrich the work environment for all.
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Work Format Details
This is a position that is based at a Harvard campus location with some remote work options available. Additional details will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
Salary Grade and Ranges
This position is salary grade level 055. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.
Benefits
Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:
- Generous paid time off including parental leave
- Medical, dental, and vision health insurance coverage starting on day one
- Retirement plans with university contributions
- Wellbeing and mental health resources
- Support for families and caregivers
- Professional development opportunities including tuition assistance and reimbursement
- Commuter benefits, discounts and campus perks
Learn more about these and additional benefits on our Benefits & Wellbeing Page.
EEO/Non-Discrimination Commitment Statement
Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.
Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.