Director - Amex Offers Product

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Where are these roles located within American Express?

Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model by connecting Card Members with Merchants that create opportunities to help drive our growth over the mid-to-long term.

We are looking for a product leader to join the Amex Offers Digital Media Product team within the Amex Offers Digital Media team, reporting to the VP, Amex Offers Product & Strategy. This Director will be responsible for a portion of the Digital Offer Ecosystem that powers Amex Offers, a key product used to achieve engagement and revenue goals via targeted offers presented to the right customer, at the right time, in the right channel. This leader is responsible for managing core capabilities within the Amex Offers Transformation (AOT) roadmap with the ambition to unlock revenue and merchant funded value. This Director will partner closely with technology, product, operations and sales teams to ensure Amex Offers can source and scale the right set of offers, deliver a best in-class global marketing channel, and improve the Card Member experience.

What You’ll Do:

• Understand the competitive landscape of AXP offers platforms, digital innovation, and changing regulatory environments in focus markets.

• Drive the roadmap and collaborate across key stakeholders on prioritization and end-to-end-product management for key capabilities within the Amex Offers Transformation workstream, leveraging the Value Co-Creation (VCC) operating model.

• Partner closely with stakeholders across the globe to communicate the product vision and high-level business needs for enhancements with a focus on scalability and stability.

• Develop insights & strategies to continuously evolve and improve the product offering and value proposition.

• Curate and deliver Amex Offers related presentations & communications as required for senior leadership and Marketing stakeholders globally.

• Lead and develop a team of high-performing Product colleagues across the US and UK whilst providing both strategic and day-to-day guidance & support as part of enterprise objectives to drive flawless product management and transformation delivery.

Who You Are:

• Proven track record working in digital product management, including launching digital experiences from start to finish, preferably with experience in Amex Offers or loyalty marketing and/or the digital offer ecosystem (DOE).

• Ability to manage multiple stakeholders (across leadership levels and time-zones) across the US and International markets.

• Significant experience positively collaborating with and influencing partners in a matrixed environment.

• Ability to manage multiple business and technology workstreams, as well as the strong organizational skills necessary to do so.

• Skilled in Agile product development methodologies and comfortable with collaboration tools.

• High-caliber presentation skills, able to prepare and present a strategic vision to large groups of senior leaders and stakeholders.

• Proven ability to adjust quickly to shifting priorities and manage through ambiguity and rapid change.

• Ability to operate independently and collaborate effectively with colleagues, in a dynamic, fast paced, global environment.

Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.