Director Assistant - Chief of Staff

The Global Merchant & Network Services (GMNS) organization is responsible for managing relationships with millions of Merchants and Partners around the world that facilitate American Express acceptance and enabling the day-to-day operations of our company’s payment network.

The role of the Global Merchant & Network Pricing (GMNP) team is to design and implement global pricing strategies that support our coverage objectives and optimize our Discount Revenue. This revenue stream is the single largest source of American Express’ revenue and Merchant Pricing strategies play a key role in driving financial performance.

The Director Assistant will report directly to the Senior Vice President and serve as a key member of the GMNP Leadership team. This Director will act as the Chief of Staff supporting strategic planning, executive communications, and organizational needs for a team of 120+ colleagues based in the Americas, EMEA and APAC regions. The Director will work closely with key business partners across multiple teams within GMNS and with other staff groups such as Colleague Experience Group (CEG), Finance, and General Counsel Organization (GCO). This role is ideal for someone with the ability to establish collaborative partnerships, balance multiple projects simultaneously, while immersing themselves in the complexity of the business.

Key Responsibilities

• Partner with the office of the GMNS President and act as a central point of contact for high priority business initiatives, information requests and updates
• Take full responsibility of strategic projects and processes supporting the GMNP team and its priorities
• Lead GMNS Pricing processes for key activities such as annual goal setting, scorecard management, development planning, talent assessments, OPEX management, and compliance requirements
• Own the execution of strategies and initiatives to drive Colleague Engagement
• Build internal and external organizational communications through a variety of channels including memos and announcements
• Lead the development of the Global Merchant & Network Pricing OPEX Plan (Investment Planning) by identifying and prioritizing investments to drive growth
• Coordinate with GMNP Leadership to formulate relevant discussion topics and agendas for the bi-weekly Leadership Team meetings
• Run meeting content and presentations, including updates to senior business leaders, Town Halls, and regular business partner reviews. Emphasis on crafting effective and impactful presentations to summarize complex ideas and recommendations
• Attend domestic and international market visits and document the outcomes

Required Qualifications:

• Demonstrated critical thinking and analytical skills, ideally with experience in strategic analysis, consulting, finance, and communication related roles
• Outstanding project management skills and ability to lead projects autonomously with minimal direction
• Recognized for great follow-through and attention to detail
• Strong drive and high personal accountability to deliver results within tight timeframes; ability to prioritize effectively when faced with changing priorities
• Superior written and verbal communication skills, including advanced skills in MS Office and an ability to storyboard presentations
• Excellent relationship and influencing skills for dealing with a wide range of challenges and colleagues at different levels; Proven track record of navigating effectively and efficiently within American Express
• Calm under pressure in a fast-paced environment

Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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