Director - Assistant (Chief of Staff)

Job Description

Reporting directly to the SVP, Enterprise Comms & MarTech Experiences (ECMX), the Director Assistant, Chief of Staff will work hand-in-hand with the SVP and ECMX leadership team to drive long-term strategic business plans, colleague engagement strategies, budget/headcount management, and lead day-to-day business priorities. This position requires a natural leader with the ability to partner with a broad range of internal constituents and leaders across a diverse set of functions (i.e. marketing, servicing, operations, product, technology, finance). As such, the candidate will have to possess exceptional strategic, communication, organizational, analytical, influence, and relationship management skills.

Responsibilities

• Manage the ECMX Executive Office with overall planning and day-to-day operations, acting as a thought partner on key initiatives and projects
• Plan and facilitate LT planning sessions, town halls and colleague engagement initiatives
• Partner with the ECMX leadership team to create and implement organizational strategy including goals and key priorities, strategic planning, and support on ad hoc initiatives
• Budget management including forecasting, tracking, and reporting
• Drive colleague engagement initiatives across the team such as intern program support, and colleague engagement survey action plans
• Support the ECMX SVP and leadership team management and administration of quarterly/annual processes (goal setting, scorecard management, year-end performance reviews, talent assessments, business planning)
• Develop content for executive updates, business unit reviews, and partner coordination

Qualifications

• Highly motivated self-starter who can provide strategic thought leadership and willing to jump into any issue or project
• Easily adaptable, comfortable with change, and navigating through ambiguity while juggling multiple priorities at one time
• Experience operating outside your comfort zone, ability to learn quickly, work effectively with little direction, and take the lead where appropriate
• Strong qualitative and quantitative problem-solving skills (issue identification, problem structuring, financial analysis and forecasting, development of recommendations)
• Strong interpersonal skills, being able to build trust and relationships quickly across the team and with key stakeholders, work well with others, and keep a pulse on team morale
• Strong communication and storytelling skills both verbally and in written presentations, being able to think strategically and creatively to tell a story
• Ability to deliver results in a complex, matrixed environment, and lead others even with limited direct authority
• Exceptional organizational skills and attention to detail
• Strong interest in AI technology, with a passion to use and champion AI-based tools that drive efficiency and automation of day-to-day activities
• Operates with the utmost discretion and integrity and ability to maintain confidentiality
  
  Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​