Director, Business Partner Manager - Non-Qualified Deferred Compensation

Job Description:

Do you want to work for the #1 provider of Non-Qualified Deferred Compensation (NQDC) services who is investing significantly to simplify, streamline, and innovate our NQDC experience?

We’re looking for a dynamic, motivated NQDC Business Partner Manager to join our team. You will work with various external partners critical to the success of our business and across our matrixed product, sales, service, and support teams to maintain relationships, improve processes, and drive new revenue. Developing and implementing strategies to expand and enhance the company's ecosystem, including identifying emerging trends, aligning ecosystem initiatives with company goals, and promoting best practices. You will help drive better outcomes by maintaining strong governance routines, managing partner initiatives, and leading critical projects. If you thrive in a face-paced, start-up environment, like to think broadly, yet still go deep and contribute to market leading innovations, then this opportunity is for you.

The Expertise You Have

• 10+ years of financial services experience, preferably in NQDC-specific roles, as well as some combination of vendor management and product management, with a consistent track record of driving successful project delivery

• Proven experience in vendor management, navigating complex business ecosystems, and strategy development and execution

• Strong understanding of the NQDC industry and ecosystem

• Experience with coordinating multi-party meetings or industry events is a plus

• Experience working closely with diverse internal groups to understand business requirements and implement new processes

• Experience with contract negotiation and management or working closely with partners to execute is a plus

• Experience in product management; including defining product roadmaps, prioritizing features, and collaborating with cross-functional teams

The Skills You Bring

• Passion for understanding complex problems with data and developing a communication strategy to help a large organization understand and execute

• Strong understanding of vendor relationship management and performance metrics

• Excellent communication and interpersonal skills to effectively manage internal and external relationships

• Strong ability to prepare clear visual content to influence stakeholders at various levels across the organization

• Ability to manage multiple projects and prioritize tasks in a fast-paced environment

• Strong problem-solving skills and attention to detail

• Understanding of general financial management to drive positive economic business outcomes

• Exceptional leadership, analytical, and solution modeling skills

• A continuous improvement approach, willingness to challenge the status quo and push for new thinking

• Familiarity with data integration concepts (e.g. APIs, data exchange technology, cyber security risk, future technology direction)

• Dedication to serving our customers – listening to their feedback and driving higher levels of engagement, simplifying their end-to-end experiences, engaging them in an inclusive manner, and setting them up for better outcomes

The Value You Deliver

• Manage an increasingly complex ecosystem of specialty partners and vendors, ensuring compliance with associated Service Level Agreements (SLAs)

• Develop and maintain strong relationships with key partners, including Financing, Trust, Custody, and Asset Management to ensure alignment with business goals and objectives.

• Serve as the primary point of contact for internal and external relationships: addressing priorities, joint marketing opportunities, platform capabilities, rules of engagement, and growth opportunities

• Own the profiles, agreements, Vendor Technology Reviews (VTRs), revenue, and identify metrics critical for business intelligence

  • Evaluate and select vendors based on factors such as price, quality, and speed of delivery

  • Negotiate contracts to secure advantageous terms and conditions

  • Develop and implement vendor management policies and procedures

  • Maintain clear and reliable records of all vendor agreements and update as necessary

  • Monitor performance and ensure adherence to contractual obligations and SLAs

  • Conduct regular reviews and assessments of vendor performance, providing feedback and recommendations for improvement

  • Coordinate with other departments such as procurement, finance, cyber security, operations and broader Workplace Investing business units to ensure smooth collaboration with vendors

  • Manage and reconcile revenue and expenses related to any agreements

  • Resolve any issues and problems with vendors and escalate as needed

  • Conduct vendor evaluations to assess their ability to meet quality and delivery requirements

• Track and measure the performance of the ecosystem and its partners, identifying areas for improvement, and ensuring continuous improvement

• Identify and implement opportunities for process improvements and cost efficiencies within the ecosystem

• Collaborate with cross-functional teams to support platform capabilities and drive growth initiatives

• Ensure all documentation is up-to-date and compliant with company policies and industry regulations

• Develop and present detailed reports and insights on relationships, performance and ecosystem management to senior leadership

The Team

Fidelity Stock Plan Services (SPS) is Fidelity’s equity compensation administration services business, which is vertically integrated in the Workplace Investing (WI) division. Fidelity’s Stock Plan Services business manages relationships with external Plan Sponsors and their employees in 198 countries, including numerous S&P 500 companies, providing administrative support services for these clients and individual support and guidance to plan participants.

The Stock Plan Services and NQ Deferred Comp (SPSNQ) Domain exists to focus and deliver upon the needs of our Stock Plan and NQDC Clients and their Participants. The domain focuses on four major tenets in operating principles and design decisions:

• Delivering Customer Value: Listening and adapting to our customers’ (Sponsors and Participants) needs to deliver the best SPS and NQDC experience.

• Enabling Growth: Developing new capabilities to attract prospects and enable us to enter new markets

• Driving Scale and Efficiency: The opportunity to bring value in our market starts with reducing unit costs.

• Diversity and Inclusion: Celebrating differing voices and perspectives in our products and our people

Certifications:

Category:

Product Management

Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.