Director, Compliance

JOB SUMMARY:

The Director, Compliance (“Director”) will oversee and strengthen OnPoint’s Compliance Management System (“CMS”), under the direction of the Chief Compliance Officer (“CCO”). The Director will ensure compliance with all applicable federal, state, and local laws and regulations in alignment with the credit union’s future growth and culture of compliance. The Director will support the CCO in leading a collaborative regulatory compliance advisory team that provides ongoing expert guidance to all internal and external partners. The Director will support the ongoing maturity of OnPoint’s compliance processes and technology, focusing on operational efficiencies that mitigate compliance risk. The Director will provide regulatory compliance consultation and help develop and implement appropriate compliance policies across the credit union.

Responsibilities:

• Lead and support Departmental Compliance Officers, providing feedback and managing projects related to specific departmental compliance requirements, including risk assessments, quality control reviews, product reviews, service offerings, and regulatory trainings, ensuring they align with all appropriate compliance rules, regulations, standards, controls, and the credit union’s overall risk appetite.
• Provide Departmental Compliance Officers with guidance and training to enhance efficiency and productivity of compliance workflow and ensure departmental objectives are met.
• Maintain and provide expert level knowledge related to federal and state consumer financial protection compliance regulations, laws, and guidance.
• Independently perform necessary investigations resulting from elevated concerns related to consumer financial protection compliance requirements.
• Assist in tracking and preparing clear and concise monthly reporting related to, but not limited to, departmental inquiries, projects, training, regulatory changes, and other services provided to departments.
• Direct the annual review of policies, disclosures, procedures, standards, and guidelines, ensuring they align with all appropriate compliance rules, regulations, standards, controls, and the credit union’s overall risk appetite. This includes enterprise compliance policies and those specific to the Compliance Department. The Director will engage the Legal Department and others as appropriate.
• Lead the quarterly review of all member facing materials (e.g., disclosures, forms, member letters) in collaboration with various credit union departments.
• Collaborate with various departments across the credit union to perform regular reviews of all existing and new products, services, technologies, etc. to ensure adherence to all federal and state compliance requirements.
• Collaborate with all internal and external parties for the purposes of audits, examinations, or consulting projects on behalf of the Compliance Department.
• Monitor external resources for emerging state and federal regulatory compliance trends and changes, overseeing analysis and dissemination of information to applicable business units.
• Manage Regulatory Change Management by conducting and documenting thorough analysis of all state and federal consumer financial protection laws, regulations, guidance, etc. and how they impact the credit union.
• Collaborate to provide thorough complaint-related investigations, and to track identified issues, including identification of the level of concern and root cause, risks, recommendations, and appropriate remediation. This includes proper documentation and analysis of the issue to identify the root cause, risks, recommendations, and remediation when appropriate.
• Maintain effective communication with all department partners and leadership so all stakeholders are informed about compliance requirements and are able to work together to mitigate compliance risk exposure.
• Report to the CCO on a regular cadence, providing status updates related to the Director’s oversight.
• Lead and participate on committees and teams as needed.
• Support miscellaneous compliance and risk management projects as requested by the CCO.
• Facilitate the creation of regulation-specific trainings led by Departmental Compliance Officers for specific credit union departments. Perform the annual review of the credit union’s required regulatory compliance trainings and update the training department accordingly.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Broad knowledge of financial services, deposit, and lending compliance laws and regulations (e.g., TILA/Regulation Z, TISA, UDAAP, FDCPA, ECOA/Regulation B, Regulation CC, and FCRA).
• Ability to interpret complex literature and regulations, and apply these concepts to credit union activities, and communicate requirements with all levels across the organization.
• Strong analytical skills to identify issues, conduct research, and interpret data from various sources, and track and resolve trends and issues across the organization.
• The ability to communicate succinctly and effectively, both orally and in writing, with stakeholders at all levels of the organization.
• Significant level of diplomacy, professional ethics, and confidentiality. Ability to create rapport, build trust, influence, and develop strong relationships with internal and external stakeholders.
• Ability to work independently and within a team.
• Strong organizational, time management, and project management skills to oversee a wide range of compliance functions.
• A dedication to integrity, quality results, meeting deadlines, following laws and regulations, and a culture of compliance.
• Occasional travel.

QUALIFICATIONS:

• B.A./B.S. in business or equivalent; MBA or JD preferred.
• 10+ years of relevant experience in compliance, auditing, or related fields.
• 5+ years of leadership experience in compliance, risk management, audit, and regulatory examination processes and activities required.
• Experience managing or supervising consumer financial protection compliance for a $10 billion asset size or larger financial institution preferred.
• Demonstrated knowledge of federal and state financial consumer protection regulations and related rules and guidance, including Certified Regulatory Compliance Manager (CRCM) designation or equivalent or the ability to obtain appropriate certification within one year.

OnPoint Community Credit Union is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors.

JobFamily

Compliance

JobFunction

Compliance

PayType

Salary