Director - Control Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Enterprise Shared Services (ESS) comprises key functions that are core to the company’s operations, including Global Real Estate & Workplace Experience, Global Supply Management, Business Continuity Management, Aviation, and Global Security. ESS helps keep American Express growing and puts our colleagues at the center of everything they do by delivering best-in-class services that power safe, resilient, and efficient operations around the world.

The Corporate Functions Governance & Control (CFG&C) team governs first line of defense risk management centrally for the Corporate Functions: American Express National Bank (AENB) HQ, Corporate Affairs & Communications, Colleague Experience Group, Enterprise Strategy, Enterprise Shared Services, General Counsel’s Office, and Global Risk & Compliance.

The CFG&C team is looking for a Director, Specialized Operational Risk, who will serve as the central point of contact and operational lead for the Business Continuity (BC) program across the Corporate Functions. Working with the Business Continuity Management Enterprise team and the Corporate Functions, as the Primary Coordinator, this individual will be a key part of the BC program and approval process to ensure plans are updated, actionable, tested, and aligned with regulatory expectations. In addition, this role will facilitate the third-party lifecycle management workflow of third-party engagements for select Corporate Functions.

Key Responsibilities – Business Continuity:

• Serve as the BC Primary Coordinator for Corporate Functions, liaising with the Business Continuity Management Enterprise team and leading continuity efforts across Corporate Functions.
• Develop, maintain, and govern the Corporate Functions’ BC program, ensuring regulatory compliance, audit readiness, and alignment with enterprise standards.
• Facilitate the creation and refresh of Business Impact Analyses (BIAs), risk assessments and BC plans, identifying critical processes, dependencies, and recovery objectives, and maintaining mitigation strategies and dependency maps.
• Coordinate BC exercises and incident response activities, coordinating communication, evaluating outcomes, and driving post-incident improvements.
• Manage documentation and program infrastructure, including standards, repositories, contact rosters, escalation lists, and communication templates.
• Develop and maintain dashboards and reports to enhance awareness, monitor readiness, and communicate BC metrics and compliance to leadership and other stakeholders.

Key Responsibilities – BU Third-Party Lifecycle Management Lead:

• Enable engagement owners and third-party relationship managers in adhering to the third-party regulatory and company guidance.
• Facilitate the Inherent Risk Assessment process for each third-party engagement and associated Management Plan
• Facilitate ongoing monitoring activities throughout the duration of in-scope engagements.
• Assist in exit and replacement planning to ensure continuity or orderly transition when services end or issues arise and ensure timely removal of third parties from the inventory when engagements conclude or are discontinued.

Minimum Qualifications:

• Bachelor’s degree in business, Risk Management, Information Systems, Finance, or a related field.
• 5–8+ years of progressive experience in business continuity, third-party or operational risk within financial services.
• Business continuity certification (e.g. Certified Business Continuity Professional – CBCP, or Associate Business Continuity Professional – ABCP) is desirable.
• Strong analytical and project management skills.
  

Preferred Qualifications:

• Excellent communication and stakeholder engagement abilities.
• Calm and decisive under crisis conditions.

Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.