Director, Corporate Reputation Management
Job Description:
The Role
If you thrive in reputation and issues management scenarios, are enthusiastic about creating communications that impact business outcomes, and are dedicated about defending your company’s brand, we want to hear from you! As Director, Corporate Reputation Management and Crisis Communications – External Communications, you will help lead enterprise-wide crisis communications strategies, monitoring and preparedness as well as collaborate with cross-functional teams, develop messaging and statements, counsel and advise leadership, and execute strategies. You also will act as a Fidelity corporate spokesperson on issues that relate directly to Fidelity, the financial services industry and the general social environment.
The Team
Reporting to the Head of Corporate Reputation Management, you will join a resolute team that touches all parts of Fidelity’s diversified financial services business and is considered a valued asset on an ongoing basis and at critical junctures. The Corporate Reputation Management Team is part of Fidelity’s Corporate Affairs Newsroom which drives greater awareness and understanding of Fidelity and its priorities by influencing stakeholders. Critical thinking, working fast within rapidly changing landscapes, anticipation of business needs, leadership counsel and being one step ahead are all hallmarks of this group. If you check these boxes, this could be the next key role for you.
Expertise and Skills You Bring
- Bachelor’s degree in communications, journalism or a related course of study, but not required
- 10-12+ years of relevant experience in the communications/public relations fields, with a preference for at least five of those in crisis communications
- Financial services communications experience preferred, but not required
- Proven record of managing the monitoring and reporting processes, developing issues communications plans and leading preparedness programs
- Monitoring for issues that have potential impact to ensure constant awareness of potential risks
- Deep understanding of social media platforms, related influencers, monitoring and experience working with inhouse social media teams
- Experience working with key internal stakeholders such as business continuity, cyber security and threat intelligence
- Solid collaboration, planning, tactical and listening skills to establish relationships within Corporate Affairs, supporting teams and Fidelity’s business units to maximize strategies for optimal outcomes in a fast-paced and constantly changing environment
- Established media relationships and a proven ability to quickly develop them in order to engage with influential media on critical issues
- Skilled at managing multiple and simultaneous projects, ensuring that all efforts meet Fidelity’s high standards in the areas of accuracy, ethics, legal and compliance
- Exceptional writing, editing, presentation and research skills
Note: Fidelity is not providing immigration sponsorship for this position
The base salary range for this position is $85,000-$144,000 per year.Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.