Director-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Enterprise Data Management & Products (EDMP), a key part of our Technology organization, focuses on delivering data products that fuel business growth and unlock value, while also shaping robust data management strategies and governance solutions. Our aim is to propel growth, unlock potential, enhance efficiency, manage risk, and foster talent. By prioritizing enterprise growth across all sectors, we create solutions that enhance satisfaction and value, streamline operations for scalability, and maintain trust and security.

Role Description:

This Director role reports to the VP of Enterprise Data Management (EDM) Products and Solutions team. The Director will lead the development and execution of EDM Products, creating a comprehensive set of reporting and metrics, and solutioning & implementing an enterprise framework for data tooling. This role requires a strong blend of product management expertise, business strategy, and technical acumen to deliver transformative data solutions.

Primary Responsibilities:

• Own the vision, roadmap, and lifecycle of high-impact enterprise data products.
• Drive adoption of best-in-class product management practices in data product development, including user-centric design, agile delivery, and metrics-driven prioritization.
• Collaborate with data owners, stewards, architecture, and engineering teams to ensure data products are scalable, high-quality, and compliant.
• Drive enterprise-wide enablement of reporting and insights against all the Data Risks through standardized, governed data products and services.
• Lead the strategy and delivery of self-service reporting frameworks and visualization solutions that democratize data access and insights across business units.
• Partner with business intelligence teams and analytics stakeholders to align reporting capabilities with enterprise metrics, KPIs, and strategic goals.
• Ensure reporting platforms and outputs are scalable, timely, and actionable, supporting decision-making from executive to operational levels.
• Partner with Enterprise Architecture to champion the enterprise-wide adoption and enforcement of standardized data management tools.
• Oversee solution architecture and ensure alignment with best-in-class practices for data governance, quality, cataloging, metadata, lineage, and access control.
• Work with Policy, Standards, and Controls team to ensure the Enterprise Data Management ecosystem will meet evolving needs.
• Promote a culture of data literacy and insight-driven decision-making through enablement, training, and strategic partnerships.

Qualifications:

• Preferred prior experience in working in large financial institutions or banking industry
• Bachelor’s degree in data science, Computer Science, Information Systems, or a related field; experience in the convenience retail and/or hospitality industry preferred.
• 10+ years of experience in product development, data management, or enterprise architecture within a large-scale organization.
• Deep understanding of modern data platforms, metadata management, data lineage, cataloging, and governance frameworks.
• Strong technical skills and understanding of analytics solutions, including experience with Generative AI and natural language processing
• Demonstrated ability to translate data insights into strategic business recommendations. Strong problem-solving skills and experience in driving business results.
• Excellent leadership and team management skills, with experience leading cross-functional teams. Prior people leadership experience preferred.
• Excellent communication and collaboration skills, with the ability to translate complex data concepts for business stakeholders.

Salary Range: $150,000.00 to $225,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

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