Director-Digital Product Management

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Enterprise Digital Experiences (EDX) team brings together important global and enterprise-level digital assets including the Amex Mobile App and Web experiences (MYCA, Home Page, Navigation, Loyalty & Benefits). With our partners across the company, our objective is to become a more essential part of our customer’s digital lives.

Within EDX, our Emerging Digital Financial Experiences team manages consumer facing experiences for many of company’s growing products. We have experience responsibility for the Consumer and Business digital banking experiences, Send & Split, and Amex Personal Loans amongst others. The Director, Digital Product Owner, will be responsible for leading digital product development of features related to our remit across app and web. The role will also involve direct people leadership, with responsibility for a team of four.

They will work in partnership with many partner teams within the Enterprise Digital Center of Excellence org and global lines of businesses. The role will involve a deep partnership with engineering, design, and analytics functions – leveraging systems thinking to create world class digital experiences and scalable frameworks. This is a great opportunity to join an exciting team who’ll be at the forefront of driving digital adoption and accelerating our overall digital assets for enterprise growth.

The successful candidate will be responsible for:

• The Director will assume Product responsibility in New York leading the development and strategy for key features and functionality in the app.
• Partner with Strategic Delivery functions on definition of the roadmap & resource management
• Partner closely with Technologies to continue acceleration of mobile feature delivery
• Develop deep partnerships across the organization
• Innovative mindset – understanding technical nuances of the channel and core platforms
• Drive ‘Product Ownership’ mindset across the team, owning not only technical delivery but also on-going support and product iterations

Beyond day-to-day responsibilities, the successful candidate will also be responsible for:

• Leading a technical and high-performing product team, co-located with AET engineers in New York, London and Phoenix
• Attract top talent to join our growing organization.
• Define and execute a global strategy for capabilities central to the wider mobile experience
• Influencing leadership and cross-functional groups on mobile and technical integration of features
• Translate organizational priorities into ‘execution-able’ features

Qualifications:

• Experience in mobile app product strategy/development
• Proven track record of delivering digital capabilities or products that have grown to a large active user base
• Highly collaborative and influential leader
• Experience leading a high-performing product team
• Proven success in driving digital product strategy and digital product design
• Excellent communication skills and experience working effectively with peers
• High performer with proven experience delivering technically complex projects
• Strong thought leadership in the digital (particularly mobile) space
• Ability to interpret consumer insights and trends into actual features and functionality
• A passion for all things digital, inside and outside of work
• Bachelor’s Degree in technical or design field
• This role may be subject to additional background verification checks.

Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit ourColleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions