Director - Digital Product Management (Expense Management Platform)

Job Description

American Express Global Commercial Services (GCS) is the leading payment card issuer for corporations and small businesses with products and services to help them run and grow their business. Within GCS, the GCS Product Development and Enterprise Solutions team leads product development on a robust portfolio of products and capabilities for our small business and corporate customers. The team also leads product design and research across GCS as well as business development initiatives to support our banking scale.  

One of the ways GCS advances its agenda is by building best-in-class digital solutions that enhance customer experiences, improve operational efficiency, and drive business growth.  

How will you make an impact in this role?

We are seeking a dynamic, visionary, and strategic leader to lead Loyalty and Benefits within the Middle Market Digital Experience team at American Express.

Reporting to the VP, Corporate Verticals, this role will spearhead the evolution of digital Loyalty and Benefits experiences, partnering closely with strategic partners across SME and cross-functional delivery teams in Technology, Marketing, and Product. The Director will champion the evolution of our experiences for Middle Market business customers. 

Responsibilities

• Create and lead the strategy and execution of product solutions that best meet customer needs and achieve target P&L retention, spend, and cross-sell outcomes 
• Partner with Product Management and Marketing to uncover customer needs and insights leading to innovative benefits and loyalty journeys that unlock value for our business customers 
• Identify and drive a delivery roadmap that drives a seamless customer experience  
• Partner with Product, Technology, Marketing, Risk, Compliance, and Operations teams to deliver scalable, compliant and data-driven solutions aligned with enterprise priorities 
• Advance analytics, reporting, and automation capabilities to enable proactive performance management, risk transparency, and measurable operational outcomes 
• Develop and empower a high-performing leadership team, fostering collaboration, accountability, and clarity of ownership across product lines 
• Occasional travel

Qualifications

• 7+ years of experience in product management, product development, or digital transformation within financial services or technology organizations 
• Proven track record leading large-scale, cross-channel programs with measurable customer, operational, and financial impact 
• Deep expertise in compliance, KYC/AML, and enterprise control frameworks, embedding risk governance into product delivery  
• Strong ability to translate strategic vision into operational execution, balancing innovation, rigor, and product delivery discipline
• Exceptional communication, storytelling, and influencing skills, with proven success aligning cross-functional and executive partners 
• Experience driving initiatives in agile or matrixed environments 
• Proven ability to lead enterprise change, inspiring adoption of new ways of working and linking individual outcomes to enterprise impact 
• Adept at monitoring business capability performance post-delivery, ensuring measurable value realization and continuous improvement 
• Experience leading and coaching high performing teams
• Bachelor's degree

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

About us

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

About

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.​