Director - Digital Product Ops (Colleague Platforms)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Colleague Experience Group (CEG, formerly HR) is focused on providing a great colleague experience every day. Our mission is to obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. Within CEG, the Colleague Services (CS) organization plays a critical role in providing outstanding services, capabilities, data, and insights to enable that great colleague experience. The Colleague Product Management (CPM) team within CS leads the strategy, development, and delivery of digital products that power the colleague experience across the enterprise.

How will you make an impact in this role?

This role is designed to ensure our strategic CEG platforms — including Oracle HCM Fusion and other third-party solutions — run reliably, scale securely, and deliver value at pace. You will work with SREs, Technology Operations, and Engineering leaders bringing a product mindset to how our enterprise platforms run in a transparent, predictable, and effective manner.

• Benchmark and uplift platform operations and assurance practices against industry-leading standards, with a focus on scalability, resiliency, and risk control.
• Lead release and platform change management as a product discipline, ensuring seamless rollout of new features to a global workforce while balancing innovation, compliance, and risk.
• Collaborate with third-party platforms and Technology partners to ensure Cloud Infrastructure roadmaps reflect product priorities and colleague experience requirements, providing strategic input on scale, resiliency, and security while Technology leads execution.
• Champion platform reliability by driving incident reduction initiatives, leveraging data and cross-team collaboration to improve stability and colleague experience.
• Collaborate closely with SREs, Technology Operations leaders, and Engineering platform owners to co-create scalable, sustainable practices.
• Work across peers in Digital Product Ops who focus on team enablement and operating models, ensuring alignment between platform assurance and product team practices.
• Embed product management principles into platform operations, ensuring that platform reliability and assurance are connected directly to business and colleague outcomes.
• Manage budgeting, resource planning, and adoption metrics to measure and communicate impact on enterprise objectives.

Minimum Qualifications

• 10+ years of experience in product/platform operations, platform assurance, or SaaS product management within a complex, matrixed, and regulated organization.
• Proven expertise in Oracle HCM Fusion or comparable global SaaS platforms at global scale.
• Familiarity with GSIB-level risk and control frameworks or equivalent regulated-industry requirements.
• Proven ability to lead release/change management and incident reduction initiatives at scale.
• Demonstrated success collaborating with SRE and Technology platform teams, embedding product thinking into platform operations.
• Experience leveraging analytics and data-driven insights to measure impact and inform continuous improvement.
• Highly detail-oriented with a strong focus on reliability, accuracy, and measurable outcomes.
• Creative problem-solver with the ability to balance innovation and compliance in a dynamic environment.
• Exceptional communicator who can influence at all levels, especially when translating technical complexity into business outcome
• Leads with positivity, resilience, and adaptability, fostering a team culture grounded in care, empathy, and support

Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.