Director, Engagement & Change Management Strategy
Job Description:
The Role
In this role as Director, Engagement & Change Management Strategy, you will focus on leading and supporting efforts to build and execute superior, cohesive readiness, engagement and experience strategies on a range of topics supported within ET HR – including manager and leader effectiveness, performance and pay cycle, talent practices, rewards and recognition, associate experience, learning, etc.
Creating and managing strategic solutions that create awareness, build understanding, drive action, and enhance associate experience; appropriately leveraging communications and learning tactics, opportunities for feedback, and measurement
Leading and supporting efforts to capture technology associate feedback and sentiment through roundtables, supplementing existing Enterprise feedback channels; providing recommendations for consideration
Crafting and editing compelling, clear content for key communication, readiness and education tactics, including monthly technology leader education sessions (slides, presenter talking points and panelist questions), monthly e-newsletters, videos, playbooks, leader messaging, etc.; coordinating timing, branding and distribution
Developing and supporting change management strategies to help drive adoption and behavior changes; helping ensure alignment with other tech talent strategy initiatives
Partnering with key HR team members including Talent Management, Learning & Development, HR Business Partners and other subject matter experts as a member of cross-functional teams to assess and meet engagement and change management needs
The Expertise and Skills You Bring
Bachelor’s degree; Experience creating communication content for leadership and a large enterprise business setting
Exceptional writing and editing skills, with the ability to synthesize/enhance content from business partners and turn sophisticated themes into compelling content for a variety of audiences and channels and with strong attention to detail
Passion for innovative, authentic and effective messaging that help audiences feel informed, connected, inspired and supported
Strong consulting and customer-focused mindset with a sincere desire to help and solve problems
Proven experience driving behavior change and leveraging change management principles and tactics (e.g., audience analysis, change agent networks, stakeholder listening)
Effective storytelling skills and ability to articulate large complex problems and solutions at the right level for senior leader consumption and decision-making
Confidence and curiosity to ask challenging questions and create value by offering creative solutions and options
Ability to effectively influence internal and external partners through clear communication; speaking up to offer insight
Strong project management experience, including management of end-to-end solutions
Positive teammate who works well independently and with others; ability and desire to develop and grow impactful relationships with the team through collaboration and a mutual commitment to success
Ability to thrive in a fast-paced and nimble environment; self-starter with strong delivery orientation, obsessed with quality but can balance pace and perfection and manage multiple, competing and oftentimes shifting priorities
Note: Fidelity is not providing immigration sponsorship for this position
The Team
Working within the Enterprise Technology HR team, the Engagement & Change Management Strategy team is responsible for informing, educating and inspiring new behaviors and actions in support of Fidelity’s technology talent strategy through a best-in-class engagement experience
The base salary range for this position is $103,000-$174,000 per year.Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Fidelity’s hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.