Director, HR Business Partner / Colleague Strategic Partner-Enterprise Technology Services

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

As a part of the Colleague Experience Group, we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

The Director, Colleague Strategic Partner (CSP) will be responsible for partnering with the Enterprise Technology Services business unit. The successful candidate will be accountable for executing on our vision of delivering a great colleague experience; growing the best talent; and developing new ways of working to unlock enterprise value. The Director, CSP will support leaders and their teams on talent, performance, and change efforts that will enable their groups to reach their strategic business goals. This person will play a leading role in a transforming organization.

Responsibilities:

• Act as a key strategic thought-partner to business leaders, providing high impact consultation and solutions using a practical and data-driven approach.
• Engage actively in organizational effectiveness and change efforts, serving as the expert in how change is led and sustained to enable business priorities.
• Build and drive a talent strategy that drives business performance, nurtures a culture that supports agility, and develops leaders who can lead, manage, and sustain change.
• Set and hold a high bar for performance by defining high/low performance and holding leaders accountable to managing their talent against these standards, with a large focus on control and compliance.
• Understand and improve the ‘moments that matter’ in the careers of our colleagues.
• Design products, processes and tools informed by colleague data and insights. Co-create with business leaders and CEG colleagues to ensure the solutions meet business needs.

Minimum Qualifications:

• Ability to build strong relationships and collaborate with senior leadership, business partners and across CEG.
• Strategic thinking: develop ideas that drive meaningful colleague experiences and competitive advantage.
• Business acumen: understand our business strategy, plans, and the impact of internal and external factors.
• Experience in Human Resources Business Partner related disciplines including but not limited to experience and understanding of consulting, coaching, talent, recruitment, performance, leadership and change management.
• Ability to coach and influence leadership and navigate difficult conversations.
• Demonstrated ability to use data to develop insights, make decisions, create solutions, and drive continuous improvement.
• Knowledge of multiple Human Resource disciplines, including colleague labor relations, talent management, organizational effectiveness, compensation, and leadership development.
• A global mindset and experience with large, complex client groups across geographies.
• Deep understanding of our business and talent across the enterprise.

Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.