Director, Process Strategy & Enablement
Job Description:
The Role:
The Director, Process Strategy & Enablement plays a pivotal role in driving high-impact cross-functional process improvements across Asset Management. In this role, the Director will succeed by cultivating a deep understanding of user needs, providing thematic and strategic insights, developing actionable solutions, and providing organizational change support. Ideal candidates thrive in dynamic environments and are comfortable leading teams or contributing individually based on project needs.
Cross-Functional User Research & Insight Development
Develop connections with business partners to understand their needs
Conduct stakeholder interviews and synthesize findings into actionable insights
Distill complex information into executive-level updates
Solution Design & Prototyping
Encourage creative thinking and challenge assumptions
Develop mock-ups, process maps, and prototypes
Iterate solutions based on user feedback
Prepare and present recommendations for executives and end users
Organizational Change & Implementation
Design and socialize implementation plans to build consensus
Provide guidance and support through the change process
Refine solutions based on real time user feedback
Team Leadership & Collaboration
Lead or contribute to cross-functional teams
Mentor junior team members and foster a collaborative environment
The Expertise and Skills you Bring:
Demonstrated experience in financial services (10+ years)
BS degree required, MBA or advanced degree preferred
Strong emotional intelligence and relationship-building skills
Exceptional problem-solving and analytical capabilities
Curiosity and ability to ask probing questions
Rapidly builds understanding of complex topics
Proficiency in synthesizing quantitative and qualitative data into actionable themes
Strong executive presence
Proven ability to lead meetings and manage sensitive topics constructively
Outstanding communication skills across written, verbal, and visual formats (PowerPoint)
Project management and organizational expertise
Comfort giving and receiving feedback to iterate and improve
Ability to work independently and with ambiguity
Advanced Excel skills for data analysis
Adaptability in fast-paced environments
Attention to detail to produce polished results
Commitment to continuous learning and development
Positive outlook and enthusiastic about finding solutions
The Team:
The Process Strategy & Enablement team is part of the Business Management & Strategy (BMS) team. BMS provides operational and strategic support across Compliance, Risk & Business Operations (CRBO) functions, and the broader Asset Management (AM) organization in the areas of:
Business Management, including the aggregation and collection of Objectives & Key Performance Indicators (OKPIs)
Project & program management support for key AM & CRBO Strategic Initiatives
Real estate planning for all of Asset Management, including the close coordination with the Fidelity Real Estate Company (FREC) and the Future of Work (FoW) team
Technology product support for the CRBO technology portfolio
Cross-functional process improvements and change management support
Certifications:
Category:
Business StrategyMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles. Some roles may have unique onsite requirements. Please consult with your recruiter for the specific expectations for this position.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.