Director, Product Delivery & Integration- Global Servicing Technology

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express

AMEX is embarking on a transformative journey to modernize their core risk management ecosystem. Managing Risk today requires a holistic, unified, enterprise effort with a system that allows you to quickly understand how any level of the organization is performing against risk. A common data taxonomy underpins a core framework for risk assessment and issue management

As the company realigns our IRM business architecture based on industry standards, best practices, regulatory expectations, and pain points, the IRM program we will be establishing and executing on a Point of Arrival target state IRM technical solution & framework.

The program will include tactical (address regulatory findings/deadlines in current state) and non-tactical (build for the future) pillars of work to meet short term requirements while building to meet the long-term objectives.

Product Delivery and Integration (PD&I) organization within Technologies is looking for a strong Director, Technical Project Management – End to End to lead large, complex end-to-end project initiatives with the dedicated focus they demand, and who:

• Works in partnership with Product Management and Owners, as well as the core and extended Technology teams including Architect(s), to create and prioritize the program backlog.
• Drives processes and execution oversight for Agile Release Trains.
• Resolves or raises impediments, handles risk, and promotes committed improvement throughout the organization.
• Is responsible for facilitating program/ release level events such as Program Increment planning, Inspect and Adapt and the Scrum of Scrums.

Qualifications:

• Bachelor’s degree in computer science, computer engineering, or other technical discipline, or equivalent work experience required; advanced degree preferred.
• 5 years of Scrum Master experience.
• 7+ years relevant Program/Project Management experience.
• Experience with design and coding across one or more platforms and languages.
• Experience facilitating Agile, Scrum, or other rapid application development teams to deliver solutions.
• Experience leading large, complex multi-year initiatives.
• SPC or SA certification required; RTE certification a plus.
• PMI ACP Certifications a plus.
• Ability to influence and gain alignment at all levels of the organization including senior leadership.
• Drives committed improvement through transformational leadership.
• Builds high trust and creditability across the organization through deep domain knowledge of the business and underlying technology.
• Strong facilitation and communication skills.
• Shows skill in Agile/Lean/SAFe Principles and Frameworks quality and testing best practices.
• Ability to drive value delivery.
• Possess a high degree of technical savvy, with a keen ability to learn about new technology quickly and easily.

Salary Range: $145,000.00 to $230,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.