Director of Product Management (Amex Digital Labs)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand.

Amex Digital Labs is responsible for catalyzing digital innovation at American Express by originating, incubating, and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include crafting industry-leading digital payment solutions, using our outstanding servicing network and lifestyle assets to build digital experiences, and defining new products and services based on emerging technologies and trends.

Amex Digital Labs is hiring a Product Director to lead the advancement of our membership recommendation platform. This role will define and scale how American Express delivers personalized recommendations across channels including Resy, Travel & Lifestyle Services (TLS), and the Amex App-- ultimately shaping how Card Members engage with their membership.

The platform powers a broad and growing set of use cases across multiple products, including emerging generative and agentic experiences. This role will advance the platform’s intelligence, versatility, and scalability to deliver near-term, high-impact use cases while shaping the long-term evolution of recommendations at Amex. You will work across teams to shape product needs, evolve the platform to meet them, and scale recommendations as a foundational capability embedded across Amex experiences.

How will you make an impact in this role?

• Product Strategy: Define a compelling strategy for our membership recommendation platform and the role it plays in powering discovery and engagement across Amex digital experiences. Ground the strategy in customer needs, business priorities, and advancements in AI/ML.
• Product Roadmap: Set and drive a roadmap that advances the recommendation platform and its applications across products, balancing investments across foundational platform capabilities while delivering on near-term priorities and building toward long-term scale.
• Personalization Leadership: Lead the adoption and expansion of the recommendation platform across Amex, establishing it as a core driver of personalized, discovery-led experiences.
• Cross-Functional Leadership & Alignment: Partner closely with engineering, data science, and front-end product teams to bring recommendation capabilities to life across products. Help incubate and ideate new product constructs, shape their design and architecture, and drive strong execution from concept through launch.
• Team Leadership & Talent Development: Build and lead a high-performing team. Set clear goals, create focus, and ensure the team is set up for success. Provide coaching and support to help individuals grow and deliver their best work.

Minimum Qualifications

• Experienced product leader with a track record of building and scaling customer-facing products and platforms; experience with personalization, recommendations, or ML-powered products is preferred.
• Ability to think strategically and creatively to develop winning product strategies that align with broader company goals and deliver measurable customer and business outcomes.
• Strong leadership skills and commitment to colleague development, with experience managing and developing product teams; able to coach, mentor, and guide direct reports.
• Exceptional stakeholder and partner management skills, with a history of fostering productive, accountable, and trusted relationships across business units, technology teams, and risk teams.
• Technically fluent, with a deep appreciation for engineering and data science disciplines and the ability to engage in solutioning, trade-off discussions, and roadmap prioritization with technical teams.
• Highly analytical and data-driven, experienced in defining metrics, analyzing KPIs, and using data and experimentation to identify opportunities, diagnose problems, and inform product decisions, particularly in the context of personalization and customer engagement.
• Outstanding communication and influencing skills, capable of clearly conveying product strategy and complex concepts to senior leaders and colleagues at all levels.

Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.