Director - Product Management - Cross-Product Features

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At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express Global Commercial Services (GCS) is dedicated to the success of businesses big and small with the vision to be essential to our customers’ businesses every day. As part of the Small Business Products organization, the Small Business Strategy & Cross-Product Features team is responsible for defining high impact strategies, features and experiences that drive utility and growth for our Small Business customers.

The Director, Cross-Portfolio Features, owns features shared across Business Cards, including the Employee Card (supps) portfolio, a critical growth lever for Small Business Card. This person will be responsible for setting long term strategy, driving growth and the day-to-day product management of these features, as well as the ongoing operational management of the overall Business Card portfolio.

The Director, Cross-Portfolio Features will lead a high-performing team to:

• Shape the future of the Employee Card business. Set a longer-term vision, strategy, value levers and capabilities roadmaps that meet customer needs in a differentiated way and drive profitable scaled growth for the portfolio
• Own the Employee Card P&L, value propositions and customer experience as well as product branding, positioning, and messaging strategy
• Product manage any additional emerging feature requirements that have cross-portfolio implications
• Partner closely with Marketing, Sales, and Brand channels to evaluate and influence strategies to drive quality prospect acquisition, organic spend and lend growth, engagement and customer retention
• Lead operations for the SBS Card, Loyalty and Benefits team including leadership of 2025 IAG Audit
• Manage a team of 2 high-performing colleagues

Minimum Qualifications:

• Authentic leader with demonstrated ability to create a diverse and inclusive team and develop talent
• Financial acumen and P&L management skills, with ability to innovate and drive results in a highly complex, matrixed environment
• A strategic and creative thinker with ability to solve complex problems, define what winning looks like for customers and shareholders and bring structure to white space
• A customer-first mindset with knowledge of small business customer needs
• A collaborative leader with strong cross-functional leadership and influence management skills across the enterprise with a diverse set of partners
• Understanding of the external competitive landscape and small business customer needs, and ability to be flexible and pivot quickly based on needs of our business and partners
• Strong communication skills both written and verbal, and exceptional executive presence and comfort in front of audiences of all levels
• Bachelor's degree
• NY-based position (hybrid)

Preferred Qualifications:

• Direct product management experience

Salary Range: $145,000.00 to $230,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.