Director Program Manager, Healthcare Debit Cards

Job Description:

Director Program Manager, Healthcare Debit Card

The Role

In the Healthcare Benefit & Accounts Product Area, we are embarking on a multi-year journey to improve our debit card program – including enhancing our ability to service customers over our live channels, improving the digital experiences (web and mobile), developing & implementing the healthcare debit card program management policies & procedures and optimizing our vendor partnership structure. Given the broad and complex nature of the initiative, it requires central coordination across the domain led by a focused implementation team. The debit card Implementation Team will be responsible for overall delivery and success of the program, oversight across the various workstreams, status updates to senior leadership, and leading/resolving risks and roadblocks. The implementation team will work in tight partnership with functional members of the Healthcare business, Product, Technology, Operations, Service, Legal, Risk and Compliance as well as functional partners across Fidelity’s Wealth and Brokerage businesses.

As workstream lead, you will manage one or more individual workstreams, serving as the accountable person for success of the respective workstream(s). The five workstreams currently inflight include: Program Management, Servicing (incl. servicing technology), Digital delivery, Operations and Fraud.

Primary responsibilities include:

• Deliver Workstream Outcomes: Ensure successful delivery of assigned workstreams by collaborating closely with the Implementation Team and functional teams responsible for day-to-day execution.
• Implement Project Management Practices: Plan and utilize effective project management tools and processes, including recurring meeting cadence, status reporting, meeting documentation, deadline tracking, and timeline management.
• Define and Validate Requirements: Collaborate with functional teams to define requirements for development and deployment of workstream deliverables.
• Support Launch Planning and Stakeholder Management: Assist the Implementation Leader in developing launch plans, monitoring implementation timelines, and managing stakeholders for individual workstreams.
• Maintain Cross-Functional Alignment: Liaise with functional working teams through regular touchpoints to ensure adherence to overall project timelines and objectives.
• Maintain Stakeholder Engagement and Effective Communication: Ensure clear and timely communication among functional leads, stakeholders, and external partners through email, phone, and other correspondence channels.

The Expertise and Skills You Bring

• 7+ years of complex project management experience
• Excellent attention to detail, organizational skills and project management skills
• Proven success with program management, being the go-to on projects where teams were looking to you for direction & clarity
• Presenting data & analysis to tell a story or influence an audience
• Experience combining data from multiple sources to perform analysis and simplify and synthesize the output
• Proven ability to manage effectively in a fast paced, high pressure and high visibility environment
• Experience working with agile teams and managing the work in the ecosystem is a plus (Jira, Jira Align, Miro, Confluence, MSFT Suite of products, etc.)

The Team

Fidelity’s Healthcare Health and Benefit Accounts Product Area manages Health Savings Accounts (HSAs), Reimbursement Accounts (RAs), and Healthcare Cards, along with engagement strategies that help sponsors and participants maximize these offerings. Our vision is to broaden Fidelity’s role in this critical aspect of personal finance by delivering innovative solutions that meet the spending and saving needs of both new and existing customers.

Company Overview

At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at accommodations@fmr.com or call 800-835-5099, prompt 2, option 2 if you would like to request an accommodation.

Certifications:

Category:

Program/Project Management

Most roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.