Director Program Mgmt

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

The Director of Program Management for Non-Global Infrastructure (GI) Driven Strategies will directly support the Vice President of Cross Platform Delivery (CPD). The director is responsible for a broad range of activities to help ensure the broader organization can effectively support strategies driven by GI-external organizations. The incumbent will work closely and collaborate with key stakeholders across the Enterprise, and enable GI’s portion of delivery components. They will possess outstanding thought leadership, strategic thinking, communication, and organizational skills, and will have a proven record of excellence operating independently and within a high performing team environment. This individual will also serve as a thought partner in determining direction for the organization and business partners, in collaboration with its leadership team.

Key responsibilities include:

• Operate as an ambassador and represent GI’s collective interest when it comes to supporting other organizations’ deliverables that cut across GI’s domains (ex. Tech Business Management, Tech Vendor Management, Finance, Ventures, etc).
• Collaborate closely with domain experts to enable key initiatives, which are primarily owned by non-GI organizations, but require strong GI engagement to deliver (ex. tooling roll out and adoption, system integrations, etc).
• Institute strict program and change management practices, translating complex and/or technical components into actionable plans tailored to varying audiences.
• Provide proactive program management for ETS Strategic Pillars, sponsored by the EVP of Global Infrastructure.
• Create impactful, comprehensive communications or presentations for senior management.
• Stand up a function that centrally oversees GI’s annual Long Range Planning, unifying disparate portfolio processes and partners closely with our GI leadership teams and Tech Finance.
• Support centralized, targeted financial modeling for the broader organization.
• Stand up a function that manages GI-centric Global Risk & Compliance efforts.
• Foster strong working relationships across the group as well as business partner groups to maximize information sharing, problem solving and idea generation for key business issues.
• Maintain a pulse on emerging strategies across the non-GI organizations.
• Ensure strategic roadmap synchronization between GI & non-GI teams.
• Consistently identify efficient and innovative ways of working.

Qualifications:

• The role is a multi-faceted one and requires analytical, strategy, and consultative skills.
• Extensive experience in project management and change management including ability to multi-task and handle shifting priorities with time-sensitive deadlines in a complex, fast-paced environment.
• Exceptional qualitative and quantitative problem-solving skills (issue identification, problem structuring, analysis, development of recommendations).
• Exemplary positive attitude & interpersonal skills with a consistent record in successfully building, maintaining, and leveraging relationships with senior management at all levels within the organization.
• A strong strategic thinker who possesses the confidence and composure required to effectively communicate across a diverse set of constituents.
• Be a highly motivated self-starter who can drive results and get things done in a self-directed manner, with excellent organizational skills and careful attention to detail.
• Have exemplary written and verbal communication skills, including strong Microsoft office suite skills.
• Strong executive presence and proven ability to exercise the utmost discretion when handling confidential matters.
• PMP, PgMP, or PMI certified.

Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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