Director of Project Management

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Director of Project Manager, OnBrand

The Global Advertising and Brand Management (GABM) organization has a mission to create marketplace demand and drive commerce for American Express through differentiated and innovative products, partnerships, marketing, and customer experiences.

OnBrand is American Express’ In-House Creative agency, our agency is on journey for an exciting expansion. Our ambition is “Become creative partner-of-choice to build seamless customer experiences for our Business Units, essential for driving results and unlocking value through deeper knowledge of our business powered by industry-defining creative excellence”. We are focused on developing forward thinking ideas and work across channels, end-to-end experiences in digital and beyond.

How will you make an impact in this role?

As Director of Project Management within OnBrand, you will play a critical leadership role in shaping how creative work is delivered across the Consumer Business Unit. You will lead end-to-end creative program delivery across complex content ecosystems — including video, digital, social, and emerging channels — ensuring work is strategically aligned to Consumer audience needs, Brand standards, and business objectives.

You will serve as a partner to senior leaders, translating enterprise and marketing priorities into clear, executable delivery frameworks that balance speed, quality, and rigor. This includes leading complex, high-visibility initiatives that require tight coordination across Above-the-Line efforts, internal stakeholders, and external partners.

A key dimension of this role is driving AI-enabled transformation within content development. You will oversee the responsible adoption of AI tools and workflows, ensuring they are implemented in compliance with enterprise standards while delivering meaningful gains in efficiency, scalability, and creative impact. You will partner closely with Account Management, Creative, Strategy, Production, Technology, Legal, and Risk teams to define best practices, governance, and reporting that bring transparency and confidence to AI-enabled delivery.

Responsibilities

• Lead end-to-end (E2E) creative program delivery across complex content ecosystems, including video, digital, social, and emerging channels, ensuring alignment to Consumer audience needs, Brand standards, and business objectives

• Serve as a strategic partner to senior leaders, leading high-visibility, complex initiatives and translating enterprise priorities into clear, executable delivery plans

• Provide oversight and governance for AI-enabled content development, ensuring responsible use, compliance with enterprise standards, and integration of best-practice workflows across the creative lifecycle

• Drive adoption of AI tools and capabilities in content development to improve speed, scalability, and effectiveness while maintaining creative excellence and human oversight

• Partner with Creative, Strategy, Production, Technology, Legal, and Risk teams to define AI use cases, governance models, and operating standards

• Lead coordination across Brand Design & Identity to ensure consistency, coherence, and Brand integrity through the line

• Ensure strong linkage across Above-the-Line initiatives and collaboration with internal and external agency partners to deliver integrated, high-impact programs

• Establish clear delivery frameworks, operating models, and workflows that enable scale, transparency, and predictability across Consumer programs

• Provide clear, consistent reporting and visibility into program health, risks, timelines, resourcing, and financials for senior leadership

• Identify, assess, and proactively mitigate risks across projects and portfolios, surfacing tradeoffs and recommendations early

• Lead and develop a high-performing Project Management organization, setting standards for excellence, accountability, and continuous improvement

• Drive strong resource planning, utilization, and financial management to ensure delivery efficiency and agency profitability

• Champion continuous improvement by evaluating tools, processes, and delivery models, incorporating industry trends and emerging technologies

• Define and lead the vision for the future of Consumer project delivery, positioning OnBrand as a strategic, transformational partner to the Consumer Business Unit

• Foster a culture of collaboration, transparency, and innovation across cross-functional teams and partner agencies

• Typically reports to VP, Operations & Production

• This position will have direct reports and indirect reports
  

Minimum Qualifications: 

• 10+ years of relevant experience in a creative, advertising, or in-house agency environment, with demonstrated leadership across complex, multi-channel programs

• Proven experience leading end-to-end delivery of large-scale creative and content initiatives, including video, digital, social, and integrated marketing channels with AI technology

• Demonstrated experience partnering with senior leaders and executive stakeholders, managing high-visibility initiatives with complex dependencies

• Strong understanding of content development workflows and the creative lifecycle, with experience integrating new tools or technologies into delivery models

• Experience driving operational rigor, including scope definition, timeline development, budget management, and resource planning across portfolios

• Demonstrated ability to lead, develop, and inspire high-performing project management teams, including senior-level managers

• Strong understanding of Brand standards and experience ensuring consistency and quality through the line

• Excellent communication, presentation, and stakeholder management skills, with the ability to clearly articulate risks, tradeoffs, and recommendations

• Proven ability to operate effectively in fast-paced, highly matrixed environments and navigate ambiguity with confidence

• Strong problem-solving, negotiation, and conflict-management skills, with a track record of delivering positive outcomes

• High level of proficiency in project management tools, workflow systems, and reporting frameworks

• Bachelor’s degree or equivalent practical experience

Salary Range: $123,000.00 to $215,250.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.