Document Management Services Quality Technician - Temporary up to 6 Months

Quality Associate - Mailing (Onsite - Montpelier, VT) - Temporary up to 6 Months

Please note that we do not offer visa sponsorship for this position.

This position is within our Customer Innovation Group and is focused on providing a great product and experience to our buying and selling customers. The role is part of a team responsible for preparing policies for mailing. Associates within this area ensure that the assembled policy follows regulatory requirements and meets the customer/agents expectations.

Key Responsibilities

• Review the policy package to ensure that all required forms and documents are included
• Review policies to ensure they are complete, accurate, and in line with internal and external requirements and expectations
• Support real-time requests from agents about changes on addresses or other policy requests
• Help with requests for policy copies
• Ensure ongoing compliance with quality and industry standards
• Communicate with larger operational team about potential challenges or issues
• Be proactive about opportunities for process improvement and help develop more efficient procedures
• Assist with various tasks and functions that support our document management services and the quality team

Requirements

• Thorough and observant, with an eye for detail.
• Strong communication skills
• Customer focused
• Organized and driven
• Proficient with the Microsoft Office suite (Outlook, Word, Excel)
• Ability to meet established deadlines; must be able to work independently and as a team player
• Ability to work in a fast-paced environment; strong interpersonal skills a must
• Establish and maintain effective working relationships
• Strong problem solving skills
• Conscientious and responsible
• Must be able to pass a background check

The base compensation range represents the low and high end of the compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors including but not limited to qualifications, skills, competencies, location, and experience. The range listed is just one component of our total compensation package for employees. Other rewards may include an annual bonus, quarterly bonuses, commissions, and other long-term incentive compensation, depending on the position. National Life offers a competitive total rewards package, which includes a 401(k) retirement plan match, medical, dental, and vision insurance, paid holidays, and a generous paid time off plan, as well as other benefits.

National Life Group® is a trade name of National Life Insurance Company, Montpelier, VT – founded in 1848, Life Insurance Company of the Southwest, Addison, TX – chartered in 1955, and their affiliates. Each company of National Life Group is solely responsible for its own financial condition and contractual obligations. Life Insurance Company of the Southwest is not an authorized insurer in New York and does not conduct insurance business in New York. Equity Services, Inc., Member FINRA/SIPC, is a Broker/Dealer and Registered Investment Adviser affiliate of National Life Insurance Company. All other entities are independent of the companies of National Life Group.

Fortune 1000 status is based on the consolidated financial results of all National Life Group companies.

National Life Group

1 National Life Dr

Montpelier, VT 05604

Social Media Policy

Site Disclosure and Privacy Policy